Aleksa Hodgson
Kalamazoo,MI
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Hub Tavern and Grill. Proven ability to enhance guest engagement and streamline operations, resulting in increased sales through effective upselling. Strong work ethic and cash handling expertise contribute to maintaining high standards in fast-paced environments. Working well with others, always lending a hand when needed.
Overview
4
4
years of professional experience
Work History
Server
Hub Tavern and Grill
Kalamazoo, MI
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server, Food Runner,busser and Host
Cove Lakeside Bistro
Portage, MI
06.2021 - 06.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Sales Associate
Carters Inc
Portage, MI
03.2022 - 06.2023
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Portage Central High School
Portage, MI05.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Additional Information
- Babysat little brothers and family friends for years, from ages 2 to 13
- Prepared meals for the kids, as well as created activities to keep their minds occupied
- Have taken child/parenting class, to learn more on child development and behaviors
Timeline
Server
Hub Tavern and Grill
06.2024 - Current
Sales Associate
Carters Inc
03.2022 - 06.2023
Server, Food Runner,busser and Host
Cove Lakeside Bistro
06.2021 - 06.2024
High School Diploma -
Portage Central High School