Aleksandr Sawchuk
1208 Cheatham Ct,MO
Summary
Proven leader in hospitality, excelling in guest engagement and beverage preparation, significantly enhancing customer satisfaction at Holland America Line. Expert in high-volume dining, demonstrated through efficient order management and sales expertise. Skillfully balances strong work ethic with exceptional customer service, fostering a positive work atmosphere and driving operational excellence.
Overview
8
8
years of professional experience
Work History
Server
Sawmill Pizza
Frisco, CO
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bartender Shift Manager
Tsaina Lodge
Valdez, AK
01.2023 - 06.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Onboard Manager
Holland America Line
Anchorage, AK
03.2017 - 09.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
Bachelor Of Applied Science - Marine Biology
Alaska Pacific University
Anchorage, AKSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- High-volume dining
- Sales expertise
- Suggestive Selling
- Order Management
- Beverage Preparation
Timeline
Server
Sawmill Pizza
06.2024 - Current
Bartender Shift Manager
Tsaina Lodge
01.2023 - 06.2024
Onboard Manager
Holland America Line
03.2017 - 09.2022
Bachelor Of Applied Science - Marine Biology
Alaska Pacific University