Aleksandr Tverskiy
Brooklyn,NY
Summary
Information Technology professional with a Top Secret/SCI clearance and a solid foundation in client systems administration, network troubleshooting, and help desk operations. Successfully managed large-scale Windows 11 migrations and consistently achieved over 95% user satisfaction scores, demonstrating a commitment to high-quality service and technical excellence.
Overview
1
1
Language
4
4
years of professional experience
Work History
System Administrator
United States Air Force
Beale AFB, USA
01.2023 - Current
- Administered 3,000+ Active Directory accounts, managing permissions and access rights, reducing account-related access issues through proactive audits.
- Supported a base‑wide Windows 11 migration, imaging, configuring, and deploying the OS to hundreds of devices with near‑zero downtime and full compliance with security standards.
- Executed hardware refresh for 200+ mission‑critical workstations, installing SSDs and RAM upgrades that enhanced system performance and extended device lifecycle.
- Analyzed and corrected hardware, software, and connectivity problems, consistently exceeding SLA targets for response and resolution times while maintaining 95%+ user satisfaction scores.
- Managed and escalated incident tickets in Remedy, ensuring accurate documentation and timely resolution of service requests and outages.
- Directed all frontline Tier 1 support operations for 600+ users, delivering rapid issue resolution across phone, email, and ticketing channels and maintaining an 85%+ first‑contact resolution rate.
Education
Associate of Applied Science - Information Systems Technology
Community College of The Air Force
Sacramento, CA06-2025
Bachelor of Arts - Fine Arts
College of Staten Island
Staten Island, NY01-2020
Skills
- Active Directory
- Windows Server
- Remedy/Jira
- Virtualization
- VSphere VMWare
- Powershell
- Linux
- Python
- SolarWinds
- ACAS
- STIG
- VSCode
Languages
Russian
Professional
Timeline
System Administrator
United States Air Force
01.2023 - Current
Associate of Applied Science - Information Systems Technology
Community College of The Air Force
Bachelor of Arts - Fine Arts
College of Staten Island