Aleksandra Jakubczyk
Frisco,TX
Summary
Hardworking, dedicated and customer-oriented with years of experience in customer service and running my own online business.
Very flexible and willing to learn new things for self-improvement.
Overview
24
24
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
Frisco, Texas
02.2025 - Current
- Supervised store operations to maintain efficient workflow and customer satisfaction.
- Monitored employee performance, providing feedback and coaching as needed.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Resolved customer complaints and issues swiftly to maintain high service standards.
- Delegated work to staff, setting priorities and goals.
Cashier
Ross Dress for Less
Frisco, Texas
11.2023 - 02.2025
- Processed customer transactions efficiently at point of sale.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card
- Maintained cleanliness and organization of checkout area.
- Collaborated with team to ensure smooth store operations.
- Resolved customer concerns promptly to enhance satisfaction.
- Learned roles of other departments to provide coverage and keep store operational.
Online Store Owner
PINCENEZ
Warsaw, Poland
08.2012 - 12.2022
- Established Online store on Allegro marketplace based on market research.
- Established cooperation with suppliers and negotiated competitive prices of products
- Handled end-to-end customer orders (online and by phone) - including payment and preparation of the package for shipment.
- Cooperated with courier companies to ensure timely delivery to end customer
- Participated in various trainings for online store owners
- Ensured best in class customer service which resulted in obtaining "Super Seller" certificate throughout the life of my online store.
Customer Service Consultant in Call Center
Citibank Poland
Warsaw
12.2001 - 07.2012
- Answered inbound and outbound calls and provided highest level of professional service to every customer
- Focused on customer support based on required procedures and work instructions
- Active x-sell based on identified needs of individual customer
- Acted as SME for others and supported team leaders in their daily duties
- Developed complete training materials and provided comprehensive training to new joiners - both in class and OJT.
Education
Master of Arts - Labour Economics And Human Resourses Management
University of Economics in Poznan
Poznan, Poland03.2002
Skills
- Customer Service and Building Relations
- Cash handling
- Issue Research and Resolution
- Service-Oriented Mindset
- Process Improvement
- Attention to detail
- Problem solving
- Inventory Control, Purchase Management and Planning
Languages
English
Professional
Polish
Native/ Bilingual
Hobbies
- reading books,
- traveling,
- playing board games with family
References
References available upon request.
Timeline
Area Supervisor
Ross Dress for Less
02.2025 - Current
Cashier
Ross Dress for Less
11.2023 - 02.2025
Online Store Owner
PINCENEZ
08.2012 - 12.2022
Customer Service Consultant in Call Center
Citibank Poland
12.2001 - 07.2012
Master of Arts - Labour Economics And Human Resourses Management
University of Economics in Poznan