Aleksandra Maslova

• Developed and maintained relationships with clients to increase sales revenue.
• Provided detailed product information to customers, including features, prices, and availability.
• Ensured customer satisfaction by providing follow-up support after purchases.
• Participated in regular training sessions on new products, services, and industry trends.
• Analyzed customer needs and preferences to recommend appropriate products.
• Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.

• Effectively communicated product or service features and

benefits to pique interest and qualify leads.

• Recorded pertinent information and feedback in CRM

(Customer Relationship Management) software for follow-up action.

• Conducted initial screenings of incoming leads to assess

their potential value to the organization.

• Developed and maintained relationships with clients

leading to increased sales.

• Maintained high client retention rate by providing

exceptional customer service and anticipating client needs.

• Provided regular updates and reports to management on account status, activities, and performance metrics.

• Created conceptual designs, quotes, and proposals to communicate ideas and gather feedback from customers.

• 4x NCAA National Champion.

• 5x Sunshine State Conference Champion.

• Sunshine State Conference Record Holder.

• Captain of the Women's Team in 2022-2023 season.

• Named National All-American in 2019-2023.

• Named National Scholar-All-American in 2019-2023.

• Attended all practices, meetings, and workouts on time.
• Managed time effectively while traveling for games, attending practice, and going to classes.
• National Champion Rings Recipient

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Enhanced customer satisfaction by providing efficient and professional front desk services.