Aleksandra Zamzow
Richmond,TX
Summary
Accomplished Server and Waitress Trainer with a proven track record at Texas Roadhouse, enhancing staff performance through effective time management and upselling strategies. Recognized for exceptional training skills, fostering a culture of quality control and customer satisfaction. Skilled in menu memorization and safe food handling, significantly improving service delivery and operational efficiency.
Overview
4
4
years of professional experience
Work History
Server Trainer
Montes Tastes and Taps
11.2023 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
Waitress Trainer
Texas Roadhouse
06.2020 - 11.2023
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
Education
Cosmetology License - Hair Skin And Nails
Charles And Sues School of Hair Design
College Station, TX06.2023
Skills
- Effective time management
- Menu memorization
- Safe food handling
- Order accuracy
- Upselling strategies
- Cash handling
- Policy enforcement
- Quality control
Timeline
Server Trainer
Montes Tastes and Taps
11.2023 - Current
Waitress Trainer
Texas Roadhouse
06.2020 - 11.2023
Cosmetology License - Hair Skin And Nails
Charles And Sues School of Hair Design
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