Aleksandra Zivkovic
Smederevo,Serbia
Summary
Results-oriented professional with extensive expertise in optimizing customer interactions and training personnel. Proven track record of elevating service standards and refining operations, leading to enhanced customer satisfaction and increased team efficiency.
Overview
24
24
years of professional experience
Work History
Shift Leader
Foto Studio Blic
Kovin, Serbia
12.2022 - 05.2025
- Supervised team during photo sessions, ensuring efficient workflow and high-quality output.
- Managed scheduling for staff, optimizing coverage and minimizing downtime.
- Trained new employees on studio operations and customer service standards.
- Assisted customers with inquiries, providing guidance on services and products offered.
- Maintained equipment and studio cleanliness, ensuring a professional environment.
- Collaborated with photographers to plan shoots and coordinate logistics effectively.
- Handled inventory management, tracking supplies for seamless daily operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Shift Leader
Gsm Pc Shop
Smederevo, Serbia
10.2015 - 10.2022
- Supported the sales team in achieving monthly and quarterly sales targets by providing administrative and technical support.
- Generated reports on sales performance metrics.
- Supported and mentored recruiters to achieve sales goals while exceeding sales targets.
- Processed sales transactions using POS software.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Identified leads and generated sales.
- Promoted company programs, warranty sales and seasonal promotions to boost sales.
Shop Manager
Foto Studio Blic
Smederevo, Serbia
03.2001 - 12.2012
- Managed daily operations of a busy photo studio environment.
- Trained and supervised staff on customer service standards.
- Organized inventory and ensured equipment availability for projects.
- Developed schedules to optimize workflow and staff allocation.
- Oversaw financial transactions, including invoicing and cash handling.
- Coordinated marketing efforts to promote studio services and events.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Oversaw the recruitment, training and development of new staff members.
Education
BBA - Business Economics
Megatrend Business School
Belgrade11-2000
Skills
- Team leadership
- Staff training
- Financial oversight
- Inventory management
- Quality control
- Effective communication
- Problem solving
- Conflict resolution
- Strategic planning
- Customer service management
- Policy and procedure enforcement
- POS system operation
- Cash handling
- Sales and upselling
- Equipment troubleshooting
- Verbal and written communication
- Technical support
- Shift paperwork completion
- Customer service focus
- Computer troubleshooting
- Hardware and software installation
- Troubleshooting and Diagnostics
- Performance optimization
- Mobile device support
- Printer setup
Languages
English
Professional
Serbian
Native/ Bilingual
French
Elementary
Timeline
Shift Leader
Foto Studio Blic
12.2022 - 05.2025
Shift Leader
Gsm Pc Shop
10.2015 - 10.2022
Shop Manager
Foto Studio Blic
03.2001 - 12.2012
BBA - Business Economics
Megatrend Business School