Alem Bahta
Denver,COLORADO
Summary
A Licensed Pharmacy Technician 7 + years experience, specializing in customer service, communication, pharmacy tech scheduling and inventory management. Adept at providing quality customer service to diverse patient populations with patience and compassion.
Overview
8
8
years of professional experience
Work History
Lead Pharmacy Technician
Colorado Coalition For The Homeless
02.2018 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Supervise 8 pharmacy technicians and coordinated day-to-day assignments.
PHARMACY TECH
Omnicare, CVS Health
05.2016 - 08.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
Education
Bachelor of Science - Pharmaceutical Sciences
University of Toledo
Toledo, OHAssociate of Science - BIOLOGY/CHEMISTRY
Cincinnati State Technical And Community College
05.2014
Skills
- Drug Storage Procedures
- HIPAA
- Drug Inventory Control/ and purchase/order
- Manual and Automated Medication Dispensing
- Patient Confidentiality
- Workflow Optimization
- Insurance Verification
Timeline
Lead Pharmacy Technician
Colorado Coalition For The Homeless
02.2018 - Current
PHARMACY TECH
Omnicare, CVS Health
05.2016 - 08.2017
Bachelor of Science - Pharmaceutical Sciences
University of Toledo
Associate of Science - BIOLOGY/CHEMISTRY
Cincinnati State Technical And Community College