Alemayhu Mitiku
Springfield,VA
Summary
Efficient Grocery Team leader proudly offering over 18 years' experience creating great places to work and improving employee morale by effectively resolving conflicts and promoting active listening and communication skills. I am a determined professional known for hard worker, strongly believe WFM policies, Culture and Quality Standard, which at the the end create and build strong team to go beyond and above the standard.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Grocery Team Leader
Whole Food Market
Silver Spring, MD
10.2013 - Current
- Supervised staff performance to guarantee adherence to company guidelines and policies.
- Continuously monitoring grocery dept TMS following the proper 24 HRS CLOCK outline.
- Making sure Grocery dept follow proper SOP guild
- work closely with ATL, buyers, stocking supervisor as well as each and every TMS way to decrease INF %.
- Train buyers in smart buying and all financial aspects.
- Hold Team Members accountable for their performance.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude.
- Trained new employees on the proper use of equipment, safety protocols, customer service techniques and product knowledge.
- Performed regular audits of merchandise displays and storage areas to verify compliance with Global standards.
- Provided feedback on employee performance during weekly meetings with buyers, stocking supervisor, and ATL
- Monitored stock levels throughout the day to identify shortages or overages in supply chain needs.
- Assisted customers with inquiries regarding product availability or pricing information.
- Collaborated with other departments such as produce in cross merchandize or operations to coordinate promotions or special events.
- Communicated effectively with vendors regarding delivery schedules or order cancellations.
- Assessed the Store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Analyzed store's lay out and ordered merchandise and products to keep stock level to increase sales.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Delegated work to staff, setting priorities and goals.
- Prepared weekly schedules to verify proper floor coverage within the labor forecast.
- Trained, managed and motivated employees to promote professional skill development.
- Directed and supervised staff performance.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Researched out-of-stock items to find additional inventory in other store locations as well as increasing the inventory on a similar items.
- I celebrate success and making mistakes are ok as long as we learn from it.
- 9/2011-10/13 Grocery TL at Foggy Bottom location
- 8/2010-9/2011 Grocery ATL at Rockville White Flint WFM
- 2005-2010, Grocery TM, Bulk Buyer and Grocery Buyer at Arlington WFM,
Education
Associate of Science - General Study
NVCC
Northern,VA01-2007
Skills
- Scheduling Coordination
- Merchandising Strategies
- Employee Coaching
- Safety Monitoring
- Effective Communication
- Attention to Detail
- Merchandise Promotion and Display
- Superior Work Ethic
- Decision-Making
- Task Prioritization
Affiliations
- Reading
- Biking
- Swimming
Certification
- completed and pass all WFM leadership class including EMERGE
Languages
English
Full Professional
Amharic
Native/ Bilingual
Timeline
Grocery Team Leader
Whole Food Market
10.2013 - Current
Associate of Science - General Study
NVCC