Alen Mandzic
Lilburn,GA
Summary
Results-driven professional with expertise in customer service and leadership. Proven ability to enhance operational efficiency and drive business growth through strategic planning and relationship building. Dynamic sales manager with a strong background in training and mentoring teams. Skilled in developing strategic partnerships and optimizing sales operations to achieve business objectives and boost customer satisfaction. Detail-oriented owner/operator known for fostering client relationships and ensuring quality service. Committed to enhancing operational workflows and driving business growth through effective team development and strategic planning. Hardworking professional with proven skills in securing and managing loads and planning optimal routes. Skilled driver with stable history of consistent, safe and efficient deliveries. Team player with service-oriented mindset. Visionary owner/operator with several years of experience leading and growing businesses. Proven leader with expertise in driving company vision, directing operations, and managing employees. Successful at building strong businesses from the ground up by devising effective marketing strategies, leading sales efforts, and taking decisive actions. Seasoned Owner/Operator with relevant experience in business management and operations. Possess skills in team leadership, strategic planning, and customer service. Known for driving operational growth and achieving business goals. Contributed to profitability and success of previous ventures through effective oversight and hands-on involvement.
Overview
2026
2026
years of professional experience
Work History
Owner/Operator
Mandzic Detailing LLC
Lilburn, GA
2022 - Current
- Operated detailing equipment to clean and restore vehicles.
- Managed customer appointments and scheduling for detailing services.
- Developed and maintained relationships with clients for repeat business.
- Ensured compliance with safety protocols during detailing processes.
- Trained new staff on proper detailing techniques and equipment usage.
- Organized cleaning supplies and tools for efficient workflow.
- Conducted quality checks to maintain high service standards.
- Provided exceptional customer service to enhance client satisfaction.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Provided leadership support for team members through coaching and mentorship programs.
Sales Manager
Chevrolet of Arvada
Arvada, Colorado
2021.01 - 2022.07
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Used change methodologies to increase sales and led projects for increased productivity.
- Gained market share in new sales performance through aggressive team training.
- Oversaw regional and local sales managers and staff.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Directed and coordinated products, services and sales activities.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Resolved customer complaints regarding sales and service.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Achieved company growth and brand development through market expansion and sales.
Manager
Best Buy
Westminster, Colorado
2019.01 - 2020.02
- Assisted team in daily operations and ensured smooth workflow.
- Collaborated with colleagues to maintain a positive work environment.
- Supported management in implementing company policies and procedures.
- Handled customer inquiries and provided assistance as needed.
- Organized workspace and maintained cleanliness to promote safety.
- Engaged in problem-solving discussions to improve day-to-day tasks.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
Sales Associate
Dick Sporting Goods
Westminster, Colorado
2017 - 2019
- Assisted customers in selecting products and answering inquiries.
- Maintained store appearance by organizing merchandise displays.
- Processed transactions efficiently using point-of-sale systems.
- Managed inventory levels and stocked shelves regularly.
- Collaborated with team members to enhance customer service strategies.
- Handled customer complaints professionally to ensure satisfaction.
- Participated in promotional events to drive store traffic and sales.
Education
High School Diploma -
Standley Lake Highschool
Westminster, CO2022-06
Skills
- Customer relationship management
- Quality assurance
- Training and development
- Inventory management
- Marketing strategy
- Project management
- Sales forecasting
- Strategic partnerships
- Complaint resolution
- Effective communication
- Team building
- Time management
- Problem solving
- Sales strategy development
- Cash flow management
- Business planning
- Operations management
- Financial analysis
- Cost management
- Risk management
- Payroll processing
- Recruiting and hiring
- Performance analysis
Languages
English
Professional
Croatian
Professional
Serbian
Professional
Websites
Timeline
Sales Manager
Chevrolet of Arvada
2021.01 - 2022.07
Manager
Best Buy
2019.01 - 2020.02
Owner/Operator
Mandzic Detailing LLC
2022 - Current
Sales Associate
Dick Sporting Goods
2017 - 2019
High School Diploma -
Standley Lake Highschool