- Cooking
- I enjoy helping others and giving back to the community
- Avid Reader
- Music
- Watching Movies and TV Shows
- Backpacking and Hiking
- Learning new cooking techniques and expanding my culinary skills
- Strategy Games
Alena Albrecht
Eau Claire,WI
Summary
Dynamic professional with a strong work ethic and proven conflict resolution skills, honed as an Assistant Manager at Subway. Recognized for enhancing customer satisfaction and operational efficiency, while effectively managing inventory and training staff. Proficient in basic vehicle maintenance and committed to safety management in high-pressure environments. Started college at UWEC for criminal justice and learned that continuing school was not something that interested me. I became a tow truck operator and quickly adapted and learned exactly what needed to be done and how to do it.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
I want to find a position where I can be learning something new everyday and helping people along the way!
Overview
4
4
years of professional experience
Work History
Tow Truck Driver
Hook 'N' Go
01.2025 - Current
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Operated with safety and skill to avoid accidents and delays.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
Cashier
Kwik Trip
01.2024 - 01.2025
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Assistant Manager
Subway
03.2022 - 01.2024
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
No Degree - Criminal Justice
University of Wisconsin, Eau Claire
Eau Claire, WIHigh School Diploma -
Glenwood City High
Glenwood City, WI05-2024
Skills
- Stress tolerance
- Conflict resolution
- Activity logging
- Heavy lifting
- Safety management
- Strong work ethic
- Customer service
- Basic vehicle maintenance
- Organization and planning
- Recruiting and interviewing
- Policy enforcement
- Business administration
- Meeting facilitation
- Succession planning
- Team motivation
- Orientating and training
- Adaptability and flexibility
Interests
Timeline
Tow Truck Driver
Hook 'N' Go
01.2025 - Current
Cashier
Kwik Trip
01.2024 - 01.2025
Assistant Manager
Subway
03.2022 - 01.2024
No Degree - Criminal Justice
University of Wisconsin, Eau Claire
High School Diploma -
Glenwood City High