Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Alena Balla

Port Charlotte

Summary

Positive and motivated individual with experience in customer service in fast-paced environments. Known for being a punctual, reliable, and flexible team member. Excels in customer connections and prioritizes customer satisfaction. Eager to learn new skills and build upon current skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
Englewood
02.2025 - 02.2025
  • Developed and maintained relationships with patrons, creating long-term, regular customers.
  • Maintained a clean and organized working space, paying close attention to detail.
  • Learned how to de-escalate, communicate through, and rectify situations in which a customer may have been dissatisfied.
  • Assisted customers by answering questions and making suggestions based on their preferences.
  • Kept a positive attitude and a friendly demeanor, even through the stressful days.

Front Desk Receptionist

Palm Island Resort
Englewood
12.2023 - 02.2024
  • Communicated with guests to ensure that they could reserve the villa that best suited their needs.
  • Communicated with other staff departments, ensuring proper home care and maintenance for every villa.
  • Formed relationships with the owners within the resort.
  • Learned how to speak with guests in a way that is both friendly and professional, making the reservation process comfortable and seamless.
  • Learned both proper phone and email etiquette.
  • Maintained accurate records of guest check-ins and check-outs daily.

Barista

Starbucks
Englewood
01.2021 - 04.2022
  • Learned to process payments quickly and efficiently.
  • Created friendships within the workplace, bringing up morale while still excelling in our work duties.

Education

GED -

Lemon Bay High School
Englewood
02-2025

Skills

  • Customer service
  • Organization skills
  • Relationship building
  • Effective communication
  • Opening and closing duties
  • Attention to detail
  • Positive and professional
  • Punctual
  • Adaptive

Affiliations

  • Recreational pianist
  • Reading
  • Time in nature

Certification

  • Microsoft Office Suite

References

References available upon request.

Timeline

Barista

Starbucks
02.2025 - 02.2025

Front Desk Receptionist

Palm Island Resort
12.2023 - 02.2024

Barista

Starbucks
01.2021 - 04.2022

GED -

Lemon Bay High School

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