Alena Evans
Tarpon Springs,FL
Summary
Results-driven Assistant General Manager of Operations known for enhancing operational efficiency and productivity. Specialize in strategic planning, team leadership, and process optimization to ensure seamless business operations. Excel in communication, problem-solving, and adaptability, leveraging these skills to navigate complex challenges and drive continuous improvement.
Overview
12
12
years of professional experience
Work History
Assistant General Manager of Operations
Dimitri’s on the water
Tarpon Springs, FL
05.2023 - Current
- Coordinated staff schedules and managed workforce allocation effectively.
- Implemented training programs to improve employee performance and service quality.
- Assisted in inventory management, tracking stock levels and orders efficiently.
- Enhanced customer service through staff engagement and feedback initiatives.
- Developed operational strategies to streamline processes and reduce waste.
- Supported financial management by monitoring expenses and budgeting processes.
- Resolved customer complaints in a professional and courteous manner.
- Monitored employee attendance records and took appropriate action when necessary.
- Analyzed data from multiple sources such as surveys or customer feedback forms in order to identify areas needing improvement or growth opportunities.
- Managed teams responsible for maintaining equipment used in daily operations.
- Prepared reports for upper management regarding operational successes or issues that need attention.
- Assisted in the recruitment process by conducting interviews, making hiring decisions, and onboarding new hires.
- Oversaw daily operations and ensured compliance with health and safety standards.
Restaurant Manager
Hellas Restaurant And Bakery
Tarpon Springs, FL
05.2021 - 04.2023
- Supervised daily restaurant operations to ensure smooth service flow.
- Managed staff schedules and trained new employees for optimal performance.
- Oversaw customer service standards and resolved guest complaints effectively.
- Implemented health and safety protocols to ensure compliance with regulations.
- Analyzed feedback to improve menu offerings and dining experience.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Adhered to all health department regulations regarding food storage and preparation.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Resolved conflicts among employees in an effective manner.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected dining and serving areas for cleanliness and proper setup.
Restaurant Manager
Innisbrook Golf Course
Palm Harbor, Florida
07.2019 - 05.2021
- Supervised daily restaurant operations to ensure smooth service flow.
- Managed staff schedules and trained new employees for optimal performance.
- Coordinated inventory management and ordering to maintain stock levels.
- Oversaw customer service standards and resolved guest complaints effectively.
- Planned and executed promotional events to enhance customer engagement.
- Analyzed feedback to improve menu offerings and dining experience.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Adhered to all health department regulations regarding food storage and preparation.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Updated computer systems with new pricing and daily food specials.
- Created new menu items based on customer feedback and industry trends.
- Resolved conflicts among employees in an effective manner.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Explained goals and expectations required of trainees.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Restaurant manager and supervisor
Denver Athletic Club
Denver, Colorado
11.2013 - 06.2019
- Managed daily restaurant operations and staff scheduling.
- Trained new employees on service standards and procedures.
- Coordinated events and catering services for club members.
- Developed staff training programs to improve team performance.
- Collaborated with kitchen staff to maintain menu quality and consistency.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Optimized profits by controlling food, beverage and labor costs.
- Adhered to all health department regulations regarding food storage and preparation.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Managed accounts payable, accounts receivable and payroll.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Updated computer systems with new pricing and daily food specials.
Skills
- Staff management
- Inventory control
- Operational strategies
- Customer service enhancement
- Budget monitoring
- Financial analysis
- Employee training
- Effective communication
- Problem solving
- Project management
- New employee hiring
- Cost analysis and savings
- Professionalism
- Reliability
- Teamwork
Accomplishments
Met monthly sales goal
Consistently exceeded daily sales target
Maintained low employee turnover
Awarded employee of the month
Awarded manager of the year
Began restaurant newspaper to increase sales and communication
Timeline
Assistant General Manager of Operations
Dimitri’s on the water
05.2023 - Current
Restaurant Manager
Hellas Restaurant And Bakery
05.2021 - 04.2023
Restaurant Manager
Innisbrook Golf Course
07.2019 - 05.2021
Restaurant manager and supervisor
Denver Athletic Club
11.2013 - 06.2019