Alena Fazio
Clarksville,TN
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
TurboTax
Nashville, TN
03.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Conduent
Cary, NC
09.2023 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Digital Marketer/Chat Support Specialist
PressLabCo
Columbus, GA
06.2020 - 06.2023
- Developed and implemented digital marketing strategies to increase website traffic, engagement, and conversions.
- Analyzed customer data to identify trends in purchasing behavior and create targeted email campaigns.
- Answered customer inquiries regarding product features, pricing plans and orders.
- Assisted customers in navigating website and troubleshooting issues with products or services.
- Provided technical assistance to customers through online chat or telephone support.
Online Grocery Pickup
Walmart
Columbus, GA
03.2022 - 01.2023
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Managed inventory levels to ensure availability of products for customers.
- Developed strategies to improve customer satisfaction ratings with online grocery services.
Warehouse Associate
Ryder Integrated Logistics
Spring Hill, TN
07.2017 - 08.2021
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Performed cycle counts to ensure accuracy of inventory levels.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
Crew Member
KFC Taco Bell
Fort Campbell North, KY
08.2015 - 06.2017
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Educated customers on menu items, product ingredients and nutritional values.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Education
High School Diploma -
Fort Campbell High School
Fort Campbell North, KY05.2016
Skills
- Complaint Resolution
- Call Management
- Information Security
- Data Entry
- Customer Service
- Problem Resolution
- Reading Comprehension
- Microsoft Office Suite
- Time Management
References
References available upon request.
Timeline
Customer Service Representative
TurboTax
03.2024 - Current
Customer Service Representative
Conduent
09.2023 - 11.2023
Online Grocery Pickup
Walmart
03.2022 - 01.2023
Digital Marketer/Chat Support Specialist
PressLabCo
06.2020 - 06.2023
Warehouse Associate
Ryder Integrated Logistics
07.2017 - 08.2021
Crew Member
KFC Taco Bell
08.2015 - 06.2017
High School Diploma -
Fort Campbell High School