Hi, I’m
Alena Ivanova
Arlington,WA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.
Overview
11
years of professional experience
Work History
AmazonSeattle, WA
Delivery Driver
06.2019 - 03.2023
Job overview
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Amicable HealthcareEverett, WA
Administrative Assistant
03.2019 - 01.2021
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Durham TransportationEverett, WA
School Bus Driver
10.2018 - 08.2019
Job overview
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Aviation Technical ServicesEverett, WA
Warehouse Inventory Clerk
03.2016 - 09.2018
Job overview
- Checked packages and merchandise for damage and notified vendors.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed cycle counts and monthly inventory.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Kept warehouse up to safety and health regulations at all times.
- Improved efficiency with quick and accurate loading of boxes.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Simplified shipping and receiving processes for improved workflow.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system.
- Trained and developed warehouse staff on safety measures.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Processed required paperwork to expedite handling of shipped and received goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
VaupellEverett, WA
Paint Lead Supervisor
08.2012 - 05.2015
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Coordinated supervisory assignments to maintain strong front-line leadership over [Type] operations.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Trained personnel to develop new team leads for [Type] department needs.
- Supervised entire production process, from incoming materials and line preparation to quality assurance inspections and product shipping.
- Helped deploy new products and processes by translating directives into effective policies for front-line workers.
- Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
School #45Nikolaev Ukraine
High School Diploma
05.1999
Skills
- Route Logs
- Order Picking and Processing
- Local Routes Understanding
- Safe Driver Training
- Vehicle Systems
- Map Reading Skills
- GPS and Route Planning
- Pallet Jack Operation
- Process Payments
- Customer Service
- Shipping and Packaging
- Forklift Operation
- Vehicle Inspection
- Route Management
- Time Management
- Inventory and Stocking
- Active Listening
- Client Relationship Management
- Vehicle Cleaning and Maintenance
- Current CDL License
- Verbal and Written Communication
- Delivery Record Keeping
- Valid Class B Commercial Driver's License
- Familiarity with DOT Regulations
- Data Protection
- Logistics Knowledge
- Teamwork and Collaboration
- Two-Way Radio Operation
- Responsible Driver
- Ability to Lift 50 Pounds
- Microsoft Office
- Standard Transmission
- Greet Guests
- Coordination
- Service-Orientation
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Delivery Driver
Amazon
06.2019 - 03.2023
Administrative Assistant
Amicable Healthcare
03.2019 - 01.2021
School Bus Driver
Durham Transportation
10.2018 - 08.2019
Warehouse Inventory Clerk
Aviation Technical Services
03.2016 - 09.2018
Paint Lead Supervisor
Vaupell
08.2012 - 05.2015
School #45
High School Diploma