Alena Maldonado
Nampa,ID
Summary
Dynamic and results-oriented professional with extensive experience in behavior intervention and customer service, notably with Nampa School District. Excelled in creating positive change and fostering trust through problem-solving and conflict resolution. Demonstrated proficiency in technology and organizational ability, ensuring continuous improvement and effective team collaboration. Achieved significant advancements in student and customer engagement through innovative strategies and ethical practices.
Overview
11
11
years of professional experience
Work History
Behavior Interventionist
Nampa School District
12.2017 - Current
- Promoted positive behavior change through consistent reinforcement and appropriate consequences.
- Improved student behavior by developing and implementing tailored intervention plans.
- Evaluated progress regularly, adjusting intervention plans as needed to ensure continuous improvement in student behavior.
- Completed observations of students in classroom and social situations.
- Mediated conflicts through structured sessions.
- Improved behaviors through modeling, role-playing and other effective strategies.
- Established rapport with each student, building trust and fostering a safe environment conducive to learning and growth.
Private Nanny & In Home Health Aid
Private Home
03.2015 - 12.2017
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
Sales Associate
RadioShack
12.2012 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Arts - Liberal Arts
College of Western Idaho
Nampa05.2020
Skills
- Problem-solving skills
- Documentation
- Team Collaboration
- Professional Ethics and Boundaries
- Conflict Resolution Strategies
- Patience and Perseverance
- Technology proficiency
- Self-Care and Stress Management
- Confidentiality and Privacy
- Organizational ability
- Continuous professional development
- Student Recordkeeping
Timeline
Behavior Interventionist
Nampa School District
12.2017 - Current
Private Nanny & In Home Health Aid
Private Home
03.2015 - 12.2017
Sales Associate
RadioShack
12.2012 - 03.2015
Associate of Arts - Liberal Arts
College of Western Idaho
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