Alena Marku
Utica,MI
Summary
Experienced server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Sociable Server offering 4 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
5
5
years of professional experience
Work History
Server
Grand Tavern
Rochester Hills, MI
02.2021 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Served food and beverages to patrons and confirmed complete orders.
Server/Bartender
Red Dunn Kitchen
Detroit, MI
08.2020 - 11.2020
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stocked service areas with supplies during slow periods.
Cashier Team Lead
Hmart
Troy, MI
02.2019 - 08.2021
- Assisted customers with locating items within the store when requested.
- Answered customer questions and provided store information.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Processed refunds and exchanges according to company policy.
- Trained new cashiers on proper use of registers and store policies.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
Education
High School Diploma -
Mohegan
Clinton Twp06-2019
Skills
- Safe Food Handling
- Beverage Preparation
- Guest Engagement
- Food Running
- Point of Sale (POS) system operations
- Order Accuracy
- High-volume dining
- Strong Work Ethic
- Menu Memorization
- Positive and professional
Timeline
Server
Grand Tavern
02.2021 - Current
Server/Bartender
Red Dunn Kitchen
08.2020 - 11.2020
Cashier Team Lead
Hmart
02.2019 - 08.2021
High School Diploma -
Mohegan
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