Alena Miszczenko
Boise,ID
Summary
Personable and dedicated Customer Service Representative with extensive experience in both Medical and Business industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Idaho Humane Society Adoption Center
Boise, Idaho
01.2022 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Assisted with training new staff members on front desk procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Oversaw cash and credit card payment transactions at the front desk.
- Managed customer complaints and rectified issues to complete satisfaction.
Certified Nursing Assistant
Saint Luke's Health System
Boise, ID
09.2020 - 10.2021
- 1 year in Hospital setting.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Nursing Assistant
MorningStar Senior Living, CPR
Boise, ID
07.2019 - 08.2020
- First Aid certified, CNA certification
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Sales Professional
Fred Meyer Jewelers
Boise, ID
12.2018 - 07.2019
- Maintained consistent sales by developing and deepening positive customer connections.
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
- Expanded retail operation through successfully developing stores.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Cashier
Little Caesars
Boise, ID
05.2017 - 09.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Pediatric Nursing
College of Western Idaho
Boise, ID05.2024
High School Diploma -
Borah High School
Boise, ID05.2018
Skills
Work Related Skills
- Telephone Etiquette
- Computer Proficiency
- Call Answering and Routing
- Payment Oversight
- Front Desk Operations
- Directing Callers
- Scheduling
- Cash Control
- Office Supplies and Inventory
- Delivery Coordination
- Data Research and Analysis
- Data Entry and Database Software
- Customer Complaint Resolution
- Visitor and Customer Relations
Certification
February 2020 to February 2022 NA Certified through state of Idaho. Driver's License CNA CPR Certification
Timeline
Front Desk Manager
Idaho Humane Society Adoption Center
01.2022 - 12.2023
Certified Nursing Assistant
Saint Luke's Health System
09.2020 - 10.2021
Nursing Assistant
MorningStar Senior Living, CPR
07.2019 - 08.2020
Sales Professional
Fred Meyer Jewelers
12.2018 - 07.2019
Cashier
Little Caesars
05.2017 - 09.2017
Bachelor of Science - Pediatric Nursing
College of Western Idaho
High School Diploma -
Borah High School
February 2020 to February 2022 NA Certified through state of Idaho. Driver's License CNA CPR Certification
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