Alena Snowden
Monticello,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Manager of Operations
Rita's Ice
Monticello, NY
06.2020 - 09.2023
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Oversaw inventory management activities including ordering supplies as needed.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Hired and onboarded team members to meet immediate and expected demand.
- Investigated customer complaints related to product and service quality or delivery issues.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Monitored team progress towards achieving milestones set forth in project plans.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
Manager
Salt and Pepper Kitchen
Monticello , NY
01.2018 - 03.2020
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Set up, restocked and cleaned dining areas.
- Organized take-out orders for customers who requested them.
Education
Some College (No Degree) - Marketing
Suny Sullivan Community College
Loch Sheldrake, NYSkills
- Employee Development
- Sales Tracking
- Schedule Management
- Customer Service Management
- Records Organization and Management
- Customer Service
- Team Leadership
- Team Collaboration
- Organizational Skills
Timeline
Manager of Operations
Rita's Ice
06.2020 - 09.2023
Manager
Salt and Pepper Kitchen
01.2018 - 03.2020
Some College (No Degree) - Marketing
Suny Sullivan Community College