Open To Work
Aleneshia Roy
Houston,TX
Work Preference
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Wheelchair Agent
Unifi
Houston, TX
09.2021 - 11.2024
- Assisted passengers in navigating the airport and boarding the aircraft. Helped travelers with luggage throughout the airport. Guided customers to their destinations within the airport.
- Provided assistance to passengers in locating restrooms and restaurants for convenience and comfort.
- Streamlined processes for wheelchair dispatch, improving overall response times during peak travel periods.
- Enhanced passenger experience by providing compassionate support and addressing individual needs promptly.
- Implemented feedback mechanisms from passengers to refine service offerings and enhance satisfaction levels.
Custodian
ABM Industries, Inc.
06.2020 - 09.2020
- Operated cleaning equipment to maintain cleanliness and safety standards in assigned areas.
- Conducted routine inspections to identify maintenance needs and ensure facility compliance.
- Assisted in training new custodial staff on best practices for cleaning and safety protocols.
- Implemented efficient cleaning procedures, enhancing operational workflow and effectiveness.
Food Delivery Driver
Uber Eats
Houston, TX
10.2019 - 03.2020
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
- To ensure safety I used the smith driving method to ensure that I was aware at all time when on the road. I kept aware and my eyes moving. I also made sure that other drivers where aware of me.
- Keeping clients happy with active customer service, and making sure there goods arrived at the correct time.
Cashier
Hardy Grill
10.2016 - 10.2017
- Assisted passengers in navigating the airport and boarding the aircraft. Helped travelers with luggage throughout the airport. Guided customers to their destinations within the airport.
- Provided assistance to passengers in locating restrooms and restaurants for convenience and comfort.
- Streamlined processes for wheelchair dispatch, improving overall response times during peak travel periods.
- Enhanced passenger experience by providing compassionate support and addressing individual needs promptly.
- Implemented feedback mechanisms from passengers to refine service offerings and enhance satisfaction levels.
Education
High School Diploma -
Benjamin Oliver Davis Jr. Senior Highschool
Houston, TX01-2019
Skills
Quick Learner
Detail Oriented
Effective Communicator
Organized
Team Work
Self-Motivated
Customer service
Data entry
Microsoft Word
Excel
Time management
Multitasking
Computer skills
Decision-making
Timeline
Wheelchair Agent
Unifi
09.2021 - 11.2024
Custodian
ABM Industries, Inc.
06.2020 - 09.2020
Food Delivery Driver
Uber Eats
10.2019 - 03.2020
Cashier
Hardy Grill
10.2016 - 10.2017
High School Diploma -
Benjamin Oliver Davis Jr. Senior Highschool