Alenoush Torosian
Sylmar,CA
Summary
Accomplished Pharmacy Technician and Merchandise Supervisor with a proven track record at Glendale Pharmacy and Fry\'s Electronics Inc. Highly skilled in workflow optimization and team collaboration, consistently enhancing operational efficiency and customer satisfaction. Demonstrated expertise in problem-solving and insurance billing, resulting in significant improvements in service quality and compliance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Glendale Pharmacy
04.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Analyzed medical records and insurance claims to identify errors
- Ensured compliance with all health and safety regulation resulting in less medical and medication error.
- reviewed patients records for accuracy.
- Trained new pharmacy technician properly resulting in provide excellent service and improve operational efficiency and patient outcomes.
Merchandise Supervisor ,sales Supervisor ,sales,
Fry's Electronics Inc.
08.2012 - 03.2019
- Set schedules and delegated merchandising assignments to achieve demanding targets under tight deadlines.
- Coordinated cross-functional teams to execute seasonal resets and new product launches in a timely manner.
- Assisted customers with inquiries or concerns, ensuring their satisfaction with store offerings or resolving any issues promptly.
- Utilized both upselling and down-selling strategies to maximize profits.
- Boosted sales by strategically organizing merchandise displays and implementing promotional campaigns.
- Analyzed market and delivery systems to assess present and future materials availability.
- Generated reports on purchasing activities to support management decisions.
Education
High School Diploma -
Kananian
Iran Glendale Community College
Glendale, CA03-2019
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Answering customer questions
- Prescription Filling
- Patient confidentiality
- Attention to detail
- Maintaining records
- Time management
- Medication knowledge
- Communication skills
Certification
- Pharmaceutical Calculations Mastery Course– PTCB Recognized Education/Training Program.
Languages
English
Armenian
Persian
Timeline
Pharmacy Technician
Glendale Pharmacy
04.2019 - Current
Merchandise Supervisor ,sales Supervisor ,sales,
Fry's Electronics Inc.
08.2012 - 03.2019
High School Diploma -
Kananian
Glendale Community College
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