Aleria Louring

• Collected customer feedback and made process changes to exceed customer satisfaction goals 85%.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Delivered information to visitors, including details of interest about facility, rules, policies and promotional events
• Resolved guest concerns or complaints and kept supervisors informed of escalating situations
• Conducted inventory, stocking and merchandising to track supplies and placed orders

• Completed full building and grounds patrols every 15 minutes to spot and investigate concerns.
• Monitored alarm systems to detect any unauthorized entries into protected areas.
• Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.

• Assisted approximately 30 customers each hour with hotel transition questions
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
• Responded to customer requests for products, services and company information

Supported machine operators in setup and operation of production equipment resulting in efficient runs

• Calibrated machines to maintain required productivity levels and adherence to quality standards
• Inspected products and machines to ensure quality and efficiency

• Supported machine operators in setup and operation of production equipment resulting in efficient runs
• Calibrated machines to maintain required productivity levels and adherence to quality standards
• Oversaw logistics and inventory management for storeroom