ALESCIA PROCHASKA
Cleveland,OH
Summary
Results-driven professional with 5+ years of experience in building strong client rapport and excelling in Customer Service and Hospitality. Collaborative team player with a proven track record in contributing to group goals. Skilled in multi-tasking, self-motivation, and delivering tailored solutions to understand customer needs. Dedicated to providing first-class service and honest advice, ensuring customer satisfaction and loyalty. Ethical professional with comprehensive experience in managing client interactions and enhancing service quality.
Overview
8
8
years of professional experience
Work History
Realtor
HomeSmart Real Estate Momentum
Westlake , OH
2020.07 - Current
- Coordinated with appraisers, title companies, lenders, home inspectors and third parties for successful closing.
- Promptly responded to customer inquiries via phone or email regarding available properties.
- Developed partnerships with service providers specializing in real estate transactions.
- Guided and supported clients during the purchasing process from start to finish.
- Managed and updated CRM database to ensure accuracy of information.
Server/Bartender
Inferno
Cleveland , OH
2020.07 - 2024.04
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Ensured that all orders were entered into the point-of-sale system accurately and efficiently. (Toast experience)
- Expertly managed drink orders for high-volume bar, serving customers nightly.
Menswear Specialist
Dillard's Department Store
Beachwood , OH
2017.02 - 2020.04
- Assisted customers with menswear selection and styling advice.
- Greeted customers upon arrival to the store and provided a pleasant shopping experience.
- Created displays to showcase new products and promote sales.
- Processed sales for customers and encouraged additional purchases with excellent cross-selling abilities.
- Recovered and organized stock throughout each shift to keep racks customer-ready.
- Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
Education
Associate of Arts - Business
Lakeland Community College
Skills
- Excellent customer service
- Strong Work Ethic
- Time management
- Sales expertise
- Positive and professional
- POS operation (Toast)
Timeline
Realtor
HomeSmart Real Estate Momentum
2020.07 - Current
Server/Bartender
Inferno
2020.07 - 2024.04
Menswear Specialist
Dillard's Department Store
2017.02 - 2020.04
Associate of Arts - Business
Lakeland Community College
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