ALESHA COLLINS
LEXINGTON,KY
Summary
Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong work ethic. 15 Years of healthcare experience. An office manager at a Psychiatry Practice for over 10 Years. Self-motivated Medical Records Specialist with expertise in scanning and indexing medical records to correct chart. Bilingual individual with pleasant attitude and desire to help in any capacity. Detail-oriented Medical Records Specialist proudly offering over 10 years' experience in processing court orders and subpoenas. Hardworking professional with records filing and management expertise. Attentive to deadlines in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Receptionist
Adkins Family & Cosmetic Dentistry
Lexington, Kentucky
02.2024 - Current
- Greeted patients warmly and ensured a friendly atmosphere at the dental practice.
- Managed appointment scheduling and maintained organized patient records efficiently.
- Answered phone calls promptly and addressed patient inquiries with professionalism.
- Coordinated insurance verification and facilitated claims processing for patients.
- Maintained cleanliness of reception area to uphold a welcoming environment.
- Handled patient check-in and check-out processes smoothly and accurately.
- Scheduled and confirmed appointments.
Denial Specialist
Addiction Recovery Care
, KY
03.2024 - 10.2024
- Reviewed insurance claims to identify denial reasons and ensure compliance.
- Coordinated with healthcare providers to gather necessary documentation for appeals.
- Analyzed denial trends to improve processes and reduce future occurrences.
- Documented appeal outcomes in the system for tracking and reporting purposes.
Claims Resolution Specialist
Select Medical
Camp Hill, PA
11.2022 - 08.2023
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Communicated with other departments to establish action plans and manage open claims to closure.
- Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Investigated and solved problems with payments, account updates and other concerns.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
RSource - Revenue Recovery Specialist I
RSource
Boca Raton, FL
12.2021 - 11.2022
- Analyzes information to identify root cause of denied or unpaid claim and determines next steps
- Pursues & obtain information needed to overturn claim denials
- Obtains claim status and gathers supporting documentation to submit appeals
- Ensures appropriate timely filing guidelines are met for maximum reimbursement
- Escalates complex, complicated, or challenging accounts to management to ensure accounts are progressing effectively
- Identifies and discusses root cause issues with management
- Maintained confidentiality on all patient record data.
- Obtained prompt payments for open bills by interacting with appropriate parties.
- Verified insurance eligibility for patients by calling appropriate parties.
- Drafted reports, contacted customers and reconciled transactions after conducting research into inquiries.
- Researched discrepancies in accounts receivable for accurate reconciliation of balances.
- Processed and monitored invoices, payments, and adjustments to ensure timely payment from insurance companies.
Front Desk Receptionist/Collector/Team Lead
Premise Health
Georgetown, KY
09.2020 - 12.2021
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Greeted guests at front desk and engaged in pleasant
Office Manager
The Patton Clinic
Lexington, KY
05.2010 - 09.2017
- Conversations while managing check-in process
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows for 25 employees
- Monitored workflow to improve employee time management and increase productivity
- Prepared meeting rooms and materials and recorded important information
- Maintained computer and physical filing systems.
- Updated reports, managed accounts and generated reports for company database
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database
- Generated paper checks for 10 employees and printed stubs for associates who received direct deposits to complete payroll distribution
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Education
Phlebotomist -
KY Healthcare Training
11.2021
Medical Assistant -
U.S Career Institute
04.2021
High School Diploma -
Pikeville High School
05.2002
Some College (No Degree) -
Lexington Community College
Lexington, KY08.2002
Billing And Coding
U.S. Career Institute
03-2025
Skills
- Customer Relations
- Appointment Scheduling
- Scheduling
- Data Entry
- Paperwork Processing
- Positive and Professional
- Critical Thinking
- Travel Planning
- Patient record management
- Claims processing
- Problem solving
- Time management
- Team leadership
- Recordkeeping and bookkeeping
- Insurance verification
Timeline
Denial Specialist
Addiction Recovery Care
03.2024 - 10.2024
Receptionist
Adkins Family & Cosmetic Dentistry
02.2024 - Current
Claims Resolution Specialist
Select Medical
11.2022 - 08.2023
RSource - Revenue Recovery Specialist I
RSource
12.2021 - 11.2022
Front Desk Receptionist/Collector/Team Lead
Premise Health
09.2020 - 12.2021
Office Manager
The Patton Clinic
05.2010 - 09.2017
Phlebotomist -
KY Healthcare Training
Medical Assistant -
U.S Career Institute
High School Diploma -
Pikeville High School
Some College (No Degree) -
Lexington Community College
Billing And Coding
U.S. Career Institute