Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alesha Kennedy

Hamilton

Summary

Dedicated Agency Service Representative with a strong focus on customer relations, data entry, and active listening skills. Committed to delivering high-quality service and ensuring the secure management of vital records.

Overview

12
12
years of professional experience

Work History

Agency Service Representative 1

New Jersey Department of Health, Office of Vital Statistics and Registry
06.2022 - Current

Search Unit-Meeting daily quotas.

  • Reaching out to customers regarding their orders.
  • Data entry, Scanning.
  • Dealing with personal information.
  • Processing various certificates and updating information.

The Walk-In Center- Responsible for the administration, and management of all customers service functions involved in helping the public with the acquiring vital records or related documents in accordance with state an federal laws governing the administration of vital records procedures.

  • Provide the highest level of customer service for the issuance of certified copies, certification, no record or no match records, or related documents.
  • Safeguard and secure vital records and its related documents from unauthorized release or use.

Instructional Assistant

ESS Education
04.2017 - 03.2020
  • Supported classroom instruction by preparing educational materials and resources for diverse learning needs.
  • Collaborated with teachers to develop individualized education plans for students with special needs.
  • Assisted in implementing behavioral management strategies to promote positive student engagement and discipline.
  • Facilitated small group activities to enhance comprehension of core subjects and foster peer collaboration.

Patient Care Technician

Capital Health Medical Center
12.2014 - 04.2017
  • Monitored patient vital signs and reported changes to nursing staff.
  • Assisted in daily living activities, ensuring patient comfort and safety.
  • Maintained cleanliness of patient rooms and medical equipment following hospital protocols.
  • Collaborated with healthcare team to develop and implement individualized care plans.

Education

Certified Nurse AIde -

Berkel Training Institute
Trenton, NJ
06-2012

High School Diploma -

Daylight Twilight
Trenton, NJ
06-2004

Skills

  • Excellent Customer Service
  • Customer relations
  • Organization
  • Data entry
  • Active listening
  • Professional telephone demeanor
  • Working with various software programs

Timeline

Agency Service Representative 1

New Jersey Department of Health, Office of Vital Statistics and Registry
06.2022 - Current

Instructional Assistant

ESS Education
04.2017 - 03.2020

Patient Care Technician

Capital Health Medical Center
12.2014 - 04.2017

Certified Nurse AIde -

Berkel Training Institute

High School Diploma -

Daylight Twilight