Alesha Nelson
San Bernardino,CA
Summary
Dynamic cosmetologist and lead caterer with a proven track record at Turning Heads Beauty Salon and Alesha's Catering. Excelled in enhancing client satisfaction and repeat business through expert hair styling and innovative catering solutions. Skilled in sanitation practices and friendly communication, achieving top-tier service quality and team efficiency. Certified Hairstylist with extensive customer service background successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Hardworking Cosmetologist bringing 14+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Cosmetologist
Turning Heads Beauty Salon
03.2009 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
Lead Caterer
Alesha's Catering
05.2008 - Current
- Increased repeat business through consistent delivery of high-quality food and attentive service at catered events.
- Coordinated staffing schedules to ensure adequate coverage during peak periods without compromising service quality or employee satisfaction.
- Implemented new procedures for food preparation, leading to faster turnaround times without sacrificing taste or presentation standards.
- Spearheaded cost reduction initiatives by negotiating better deals with suppliers while maintaining quality standards.
- Cultivated a positive work environment that fostered teamwork among kitchen staff members.
- Handled logistical details such as transportation, setup, cleanup, and equipment rentals for various events.
- Utilized innovative cooking techniques to produce consistently delicious dishes while adhering to dietary restrictions when necessary.
- Balanced budgets effectively while meeting client expectations for quality cuisine served at their functions.
- Assisted in menu development, offering creative input based on client feedback and industry trends.
- Enhanced event presentation by creating visually appealing food displays and arrangements.
- Cleaned and organized kitchen stations to promote team efficiency.
Education
Associate of Science - Cosmetology Education
Hair Masters University
San Bernardino, CA06.1997
General Studies
San Bernardino High School
San Bernardino, CA06.1995
Skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Clear Communication
- Hair Styling
- Men and women haircuts
- Customer Consultation
- Sanitation Practices
- Client Consultations
- Hair Coloring and Highlighting
- Client Education
- Continuing education
- Styling Tools
- Hair coloring expertise
- Trend Awareness
- Hair conditioning and styling
- Cosmetology
- Hairstyling
- Reflective listening
- Makeup artistry
- Hair extension application
- Bleaching, dyeing, and tinting
Cooking
Love to cater different events, and cook for family and friends,
Timeline
Cosmetologist
Turning Heads Beauty Salon
03.2009 - Current
Lead Caterer
Alesha's Catering
05.2008 - Current
Associate of Science - Cosmetology Education
Hair Masters University
General Studies
San Bernardino High School