Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ALESHA STROH

Kansas City,MO

Summary

Background includes, not limited to: inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Food Service Manager

Texas Roadhouse
03.2022 - Current
  • Trained and supervised up to 5 new staff members each week to enhance customer service skills and comply with food safety standards.
  • Maintained effective supply levels by monitoring and reordering liquor and beer products holding a variance under .5% weekly.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Prepared weekly schedules for over 30 employees and assigned tasks to staff to maintain organized shift and smooth operations.
  • Motivated staff to perform at peak efficiency and quality.

Administrative Assistant

Texas Roadhouse
08.2017 - 03.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed strategies to streamline and improve office procedures with a newly opened store and holding an internal audit score of 91%.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Interacted with vendors to receive orders, direct activities, and communicate instructions.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Supervisor

ARAMARK Sports And Entertainment
07.2017 - 03.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained clean and well-organized production areas at Kauffman Stadium, Arrowhead Stadium, and The Kansas City Convention Center to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Local Store Marketer

Texas Roadhouse
01.2018 - 02.2021
  • Updated 3 social media platforms with latest news and corporate details.
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Designed and implemented advertising and public relations activities.
  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
  • Tracked key performance indicators to measure success of campaigns.
  • Established and managed relationships with external data providers and research vendors.

Customer Service Representative

Metro Parks Warehouses
06.2017 - 08.2017
  • Took phone calls of shipment orders that went out daily, maintained records of what equipment is sent and billed each month for different accounts, also worked with a team to cover each different account in the warehouse

Education

Bachelor of Science - General Studies

Fort Hays State University
Hays, Kansas

Certificate in Leadership Studies -

Fort Hays State University
Hays, KS
05.2014

Skills

  • Safety and Sanitation Standards
  • Hiring Procedures
  • Staff Orientation and Training
  • Database Entry
  • Guest Relations
  • P&L Responsibility
  • 10-Key Proficiency
  • Administer Payroll

Certification

  • ServSafe Certified - Exp. 09/2027

Timeline

Food Service Manager

Texas Roadhouse
03.2022 - Current

Local Store Marketer

Texas Roadhouse
01.2018 - 02.2021

Administrative Assistant

Texas Roadhouse
08.2017 - 03.2022

Supervisor

ARAMARK Sports And Entertainment
07.2017 - 03.2022

Customer Service Representative

Metro Parks Warehouses
06.2017 - 08.2017

Bachelor of Science - General Studies

Fort Hays State University

Certificate in Leadership Studies -

Fort Hays State University

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