Aleshia Schatz
Spokane,WA
Summary
Dynamic Shift Supervisor with proven expertise in operations management at Silgan Unicep. Skilled in employee management ,retention and training while also providing inventory updates as needed. I enhanced team productivity and reduced inefficiencies. Committed to workplace safety and fostering a collaborative environment, I successfully implemented quality control measures that improved service standards and customer satisfaction. I helped retain and improve employee satisfaction while maintaining quality standards and a professional working environment with employees.
Overview
2024
2024
years of professional experience
Work History
Shift Supervisor
Silgan Unicep
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained new employees on operational procedures and equipment usage.
- Monitored production processes, identifying inefficiencies and implementing corrective actions.
- Coordinated shift schedules to optimize labor resources and maintain workflow continuity.
- Conducted regular inspections of machinery, facilitating timely maintenance to prevent downtime.
- Led team meetings to communicate goals, address challenges, and celebrate achievements.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Supervisor
HMSHost
Spokane, WA
09.2021 - 07.2023
- Supervised daily operations to enhance workflow efficiency and customer satisfaction.
- Trained and mentored team members on service protocols and operational standards.
- Implemented quality control measures to ensure compliance with health and safety regulations.
- Coordinated inventory management, optimizing stock levels to reduce waste and improve availability.
- Facilitated conflict resolution among team members, fostering a collaborative work environment.
- Collaborated with management to develop strategic initiatives aimed at maximizing profitability.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
General Manager of Food Service
McDonald's Restaurant
Spokane, WA
08.2017 - 07.2019
- Oversaw daily operations, ensuring adherence to food safety and quality standards.
- Developed training programs for staff, enhancing service efficiency and customer satisfaction.
- Implemented inventory management systems, optimizing supply chain processes and reducing waste.
- Analyzed sales data to identify trends, driving strategic menu adjustments and promotional campaigns.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Assistant Manager
McDonald's Restaurant
Spokane, WA
09.2004 - 08.2017
- Assisted in managing daily operations and staff scheduling to ensure efficient service delivery.
- Trained new team members on customer service protocols and operational standards.
- Monitored inventory levels and coordinated supply orders to maintain stock availability.
- Implemented quality control measures to enhance food safety and compliance with health regulations.
- Led team meetings to communicate goals, share feedback, and foster collaboration among staff members.
- Developed training materials aimed at enhancing employee performance and operational efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Business Accountancy
University of Phoenix Online
Spokane, WASkills
Cash handling
Employee training
Workplace safety
Staff management
Training and mentoring
Cash handling expertise
Staff development
Inventory control and record keeping
Operations management
Schedule management
Inventory control
Scheduling coordination
Inventory management
Staff scheduling
Document management
Production management
Sales monitoring
Labor and food cost control
Shift reporting
Team leadership
Team supervision
Timeline
Supervisor
HMSHost
09.2021 - 07.2023
General Manager of Food Service
McDonald's Restaurant
08.2017 - 07.2019
Assistant Manager
McDonald's Restaurant
09.2004 - 08.2017
Shift Supervisor
Silgan Unicep
Bachelor of Science - Business Accountancy
University of Phoenix Online