Aleshia Shaheed
Niagara Falls,NY
Summary
Thank you for the opportunity to apply for the Customer Service role at your company. After
reviewing your job description, it's clear that you're looking for a candidate that is extremely familiar with the responsibilities associated with the role, and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations. I am a focused professional who has been consistently praised as hard-working by my co-workers
and management. Over the course of 7 years in the working field, I've developed a skill set directly relevant to the positions I apply for, including customer service, being the representation of a company and
client satisfaction. Overall, I have consistently demonstrated critical thinking, problem-solving and multitasking abilities in every aspect of the roles I have worked. I
invite you to review my detailed achievements in the attached resume.
After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact. Thank you for your consideration, and I look forward to hearing from you soon.
Authorized to work in the US for any employer
Overview
1
1
Certification
8
8
years of professional experience
Work History
Laundry Attendant
Tesoro Event Rentals
05.2026 - Current
- Operated industrial laundry equipment to ensure great cleaning of event rental linens.
- Maintained inventory of cleaning supplies and linen stock for efficient workflow.
- Collaborated with team members to streamline laundry processes and improve turnaround time.
- Inspected linens for damages and performed necessary repairs to uphold quality standards.
Data Entry Clerk
Citibank
02.2026 - 04.2026
- Typed individual passport data into a system for Citibank
- Verifying numbers along with lengthy information before sending into system
- Worked alongside coworkers with combines batches and sections to complete in a limited time
- Paid attention to detail throughout the shift to minimize mistakes
- Inputting numbers in system repeatedly in accordance with money orders clients paid with
Legal Assistant
Viola, Cummings & Lindsay LLP
07.2023 - 12.2025
- Answer/make calls to clients/facilities to inquire information or provide
- Complete dictations for the attorneys regarding cases
- Prepare files and documentation online/on paper before court hearings or filing
- Data entry
- Typing letters to send to involved parties on cases.
- Answer general questions about the company to new clients
- Schedule appointments through phone calls and/or in person
- Distributing incoming phone calls to the correct parties
- Inquiring medical records from medical facilities for workers compensation cases
Front Desk Agent
Courtyard By Marriott
05.2021 - 07.2023
- Greets guest upon arrival
- Register and assign rooms to guests
- Answer phone calls and in-person inquiries
- Handle and resolve guests complaints and/or issues.
- Cash handling for guest that purchases items or settle their bill in cash.
- Email or notify guests through given contact on individual files about any resolutions made for complaints or changes in guests bookings for the day.
- Provide the highest quality of service to guests at all times and anticipate and exceed guest expectations.
- Notify housekeeping of room complaints to insure better service and avoid issues that has been occurring frequently.
- Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining and entertainment.
- Computed bills, collect payments and make change for guests.
- Advised housekeeping staff when rooms had been vacated and were ready for cleaning.
- Verified customers' credit and established how customer will pay for accommodation.
- Kept records of room availability and guests' accounts, manually and using computers.
- Reviewed accounts and charges with guests during check out process.
- Recorded guest comments and complaints, referred customers to managers as necessary.
- Contacted housekeeping or maintenance staff when guests reported problems.
- Made and confirmed reservations.
Receptionist
EG Tax
01.2021 - 03.2021
- Answered incoming calls
- Given general information about the company, and also notified customers of the documents that were needed to file their taxes.
- Set up appointments that fit the times best for the accountants and clients.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Signed for incoming deliveries and notified employees of packages.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
Niagara Community Action Program
NIAGARA COUNTY PROBATION OFFICE
10.2020 - 01.2021
- Mainly filed documents of confidential information for the probation office.
- Scanned and copied documents from a copier
- Performed Data Entry for cases assigned for the probation officers.
Student Worker
Niagara County Community College
01.2019 - 05.2020
- Student worker who helped with filing financial information of individuals attending the college
- Helped mail letters to NCCC students.
- Answered phones to provide a call back number or collect names of the customers that were calling for a certain agent that was not there.
Receptionist
Niagara Community Action Program
06.2019 - 08.2019
- Summer job before starting college later in the month of August
- I picked up calls at front desk, and guided customers to the right extension or program they wanted to speak to.
- Policed office front entrance, monitoring arrival and departure of staff and visitors.
- Maintained detailed and accurate records of visitor requests and of calls received.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Answered questions about organization and provided callers with address, directions and other information.
Education
High school diploma - undefined
NIAGARA FALLS HIGH SCHOOL
Niagara Falls, NY, US06.2018
Skills
- Typing proficiency
- Phone etiquette
- Organizational skills
- Crisis intervention
- Microsoft Office proficiency
- Customer service excellence
- Multitasking ability
- Attention to detail
- Team collaboration
- Time management
- Adaptability and patience
- Empathy and creativity
- Guest registration expertise
- Charge posting accuracy
- Mail sorting efficiency
- Payment processing skills
- Reservation verification
- Constructive feedback delivery
- Critical thinking and decision-making
- Research capabilities
- Data entry accuracy
- Front desk operations
- Cash handling expertise
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Administrative assistant/receptionist — Proficient, June 2023, Using basic scheduling and organizational skills in an office setting, Full results: Proficient, Forklift safety — Completed, June 2023, Best practices and safety hazards in forklift operation, Full results: Completed, Customer service — Proficient, June 2023, Identifying and resolving common customer issues, Full results: Proficient, Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Laundry Attendant
Tesoro Event Rentals
05.2026 - Current
Data Entry Clerk
Citibank
02.2026 - 04.2026
Legal Assistant
Viola, Cummings & Lindsay LLP
07.2023 - 12.2025
Front Desk Agent
Courtyard By Marriott
05.2021 - 07.2023
Receptionist
EG Tax
01.2021 - 03.2021
Niagara Community Action Program
NIAGARA COUNTY PROBATION OFFICE
10.2020 - 01.2021
Receptionist
Niagara Community Action Program
06.2019 - 08.2019
Student Worker
Niagara County Community College
01.2019 - 05.2020
High school diploma - undefined
NIAGARA FALLS HIGH SCHOOL