Aleshia Terry
Anderson,SC
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Care Advocate
Concentrix
08.2024 - Current
- Advocated for members by providing comprehensive onsite benefit information.
- Maintained high standards of care to meet patient needs.
- Provided emotional and informational support to clients.
Cashier
Bojanles
06.2023 - Current
- Scheduled additional hours as needed.
- Processed payments efficiently across multiple payment methods.
- Restocked and organized merchandise in front lanes.
- Addressed customer concerns effectively, strengthening relationships.
Customer Service Representative
Transcom
08.2022 - 03.2023
- Responded to telephone inquiries and complaints following standard operating procedures
- Delivered personalized customer service relating to questions and promptly resolved basic problems
Customer Service Representative
Cinch
01.2020 - 07.2022
- Processed orders and detailed transaction information to customers
- Addressed customers courteously using suitable methods
- De-escalating situations
Elderly Caregiver
Helping hands
04.2016 - 11.2019
- Hygiene care
- Housekeeping
- Meal planning and preparation
- Medication management
- Companionship
- Transportation
Education
High School Diploma -
Westside high school
Anderson, SC01.2005
Skills
- Microsoft excel
- Account Management
- Customer Service
Certification
- Healthcare professionalism
- Medical terminology
Timeline
Customer Care Advocate
Concentrix
08.2024 - Current
Cashier
Bojanles
06.2023 - Current
Customer Service Representative
Transcom
08.2022 - 03.2023
Customer Service Representative
Cinch
01.2020 - 07.2022
Elderly Caregiver
Helping hands
04.2016 - 11.2019
High School Diploma -
Westside high school