Overview
Work History
Education
Skills
Certification
Timeline
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Aleshia Terry

Anderson,SC

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Care Advocate

Concentrix
08.2024 - Current
  • Advocated for members by providing comprehensive onsite benefit information.
  • Maintained high standards of care to meet patient needs.
  • Provided emotional and informational support to clients.

Cashier

Bojanles
06.2023 - Current
  • Scheduled additional hours as needed.
  • Processed payments efficiently across multiple payment methods.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer concerns effectively, strengthening relationships.

Customer Service Representative

Transcom
08.2022 - 03.2023
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Delivered personalized customer service relating to questions and promptly resolved basic problems

Customer Service Representative

Cinch
01.2020 - 07.2022
  • Processed orders and detailed transaction information to customers
  • Addressed customers courteously using suitable methods
  • De-escalating situations

Elderly Caregiver

Helping hands
04.2016 - 11.2019
  • Hygiene care
  • Housekeeping
  • Meal planning and preparation
  • Medication management
  • Companionship
  • Transportation

Education

High School Diploma -

Westside high school
Anderson, SC
01.2005

Skills

  • Microsoft excel
  • Account Management
  • Customer Service

Certification

  • Healthcare professionalism
  • Medical terminology

Timeline

Customer Care Advocate

Concentrix
08.2024 - Current

Cashier

Bojanles
06.2023 - Current

Customer Service Representative

Transcom
08.2022 - 03.2023

Customer Service Representative

Cinch
01.2020 - 07.2022

Elderly Caregiver

Helping hands
04.2016 - 11.2019

High School Diploma -

Westside high school

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Aleshia Terry