Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Case Manager
Goodwill of the Southern Rivers
12.2023 - Current
Conduct client interviews and intake services
Meet with clients to discuss participation in the training program.
Assists with facilitating individual services such as Work Evaluation (WE), Work Readiness training (WPR), and helping support in the field, when needed
Summarize data and conclusions into reports: Individual Service Plans, Progress Report and Discharge Summaries
Assists with monitoring, managing, and reporting goals, accomplishments and outcomes for about 100 or more clients annually
Advises potential clients on program selection to help meet their employment goals
Assist with placement services by assisting individuals with job search purposes to obtain employment
Documents clients' progress in services using Case Management Software such as Efforts to Outcome (ET) and Case Worthy
Coaches and monitors clients in job training
Assists with developing presentations and information for safety and process groups in order to teach at any functioning level
Performs one-on-one facilitation of training materials and classroom instruction.
Maintains a safe and clean work area at all time
Conduct monthly safety audits by using a safety checklist to ensure the workplace is compliant with industry safety
Conduct outreach in the community, when needed
Conducts assessments and program orientation for approximately 250 new participants annually.
Facilitate/teach certification classes and soft skills training classes through virtual services and face-to-face classroom setting
Assist students with completing the enrollment process to participate in the Education and Training Program.
Living Bridges Ministry
Volunteer Work
09.2022 - 12.2022
Assisted with providing food to approximately 50 or more individuals in need.
Demonstrated good customer services while handing out food.
Education
Master of Science - Industrial And Organizational Psychology
Liberty University
Lynchburg, VA
08-2021
Bachelor of Science - Psychology
Columbia Southern University
Orange Beach, AL
10-2015
Skills
Multitasking and organization
Positive attitude
Communication skills
Problem-solving
Conflict resolution
Email and telephone etiquette
Team collaboration
Time management
Active listening
Decision-making
Timeline
Case Manager
Goodwill of the Southern Rivers
12.2023 - Current
Living Bridges Ministry
Volunteer Work
09.2022 - 12.2022
Master of Science - Industrial And Organizational Psychology