Tracie Mattingly
Louisville,KY
Summary
Dedicated Case Manager with a proven track record at Sullivan Law, adept in client advocacy and case management. Skillfully blends empathy and organization to enhance client satisfaction and compliance. Excelled in maintaining confidentiality and managing documentation, showcasing a commitment to both client needs and regulatory standards. Renowned for exceptional teamwork and communication skills, significantly improving case resolution efficiency.
Overview
13
13
years of professional experience
Work History
Case Manager
Sullivan Law
03.2012 - 12.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality.
- Monitored ongoing cases closely.
- Requested and submitted medical records to the SSA.
- Manage incoming and outgoing mail, email, phone messages, etc.
- Provide a positive and professional first point of contact with the firm in person, over the phone, or online via social media and our website.
- Welcome visitors and assist them as needed.
- Schedule appointments and communicate relevant information to the appropriate parties.
- Manage paper and electronic files.
- Provide administrative support to attorneys with data entry, paperwork, copying, faxing, scanning, filing, etc.
- Proficient in Office, Excel, etc
Education
High School Diploma -
Pleasure Ridge Park HS
Louisville, KY06.1991
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Active listening
- Relationship building
- Positive attitude
- Conflict resolution
- Email and telephone etiquette
- Documentation proficiency
- Critical thinking
- Client advocacy
- Records management
- Data entry and analysis
- MS office
- Medical records management
- Performance tracking
- Multitasking and organization
- Clear communication
- HIPAA compliance
- Verbal and written communication
- Client relationship management
- Goal setting
- Empathy and compassion
- Written and verbal communication
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Client needs assessments
- Excellent communication
- Multitasking
- Organizational skills
- Client meetings
Timeline
Case Manager
Sullivan Law
03.2012 - 12.2024
High School Diploma -
Pleasure Ridge Park HS
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