Alesiá Roman
Houston,TX
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
11
11
years of professional experience
Work History
Server
1912 Lounge
10.2022 - 07.2023
- Prepare hookahs for guests
- Deliver bottle service if requested
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Travel Medical Assistant
Planet Healthcare
04.2023 - 06.2023
- Prepping patients for cardiovascular procedures, accurately recording heart test results,
- Applying Holter monitors to patients, taking manual blood pressures,
- Taking EKGs
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Certified Medical Assistant OB/GYN
Crescent City Physicians
05.2022 - 03.2023
- Ordering, sorting, and storing supplies
- Restocking exam rooms
- Ensuring the cleanliness, sanitation, and maintenance of all facilities, exam rooms, and equipment
- Assisting with gynecologic exams
- Recorded patient history
- Assisted with charting
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Pharmacy Technician
CVS Health
06.2020 - 03.2022
- Assist the pharmacist to help prepare and give out prescription medication
- Take new prescriptions and refills over the phone and in person
- Work with health professionals and customers
- Help mix medicines, count pills, measure medication, label and give instructions for medicine, and help take payments
- Also helps to set up consultations and recommendations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
Ochsner Health System
05.2019 - 01.2020
- Assists pharmacist to fill, dispense prescriptions for patients in hospital
- Compound and restocks drugs in carousel
- Deliver medications to Pyxis for nurses to retrieve
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Lead Server
Walk-Ons Bistreaux & Bar
01.2019 - 01.2020
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Observed servers to provide feedback and coaching in areas requiring improvement.
Usher/Ticket Taker
UNO Lakefront Arena
04.2012 - 01.2020
- Job is event only.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Directed ticket holders to seats and facility locations.
- Handled crowd control to maintain order and prevent overcrowding.
- Maintained clean and organized venue to create pleasant experience for guests.
Server/Bartender
Hilton Garden Inn Hotel
07.2017 - 01.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Student Worker
State of Louisiana
07.2014 - 08.2015
- Answering phones, filing alligator licenses, mineral leases and servitudes
- Worked in team environment to maintain high levels of productivity.
- Created spreadsheets Microsoft Excel, created documents in Microsoft Word
- Assisted hunters and fisherman when they entered the office to pay for their licenses
- Retrieved and delivered mail, delivered mail to their respectful office
- Answered nuisance animal calls and referred constituents to nuisance hunters and rehabilitators
- In absence of the program specialist I reserved the conference room for meetings, other duties when needed.
Education
B.S - Kinesiology
Prairie View A & M University
Prairie View, TXAssociate of Science - Business Administration
Delgado Community College
New Orleans, LA12.2018
High School Diploma -
Ben Franklin High School
New Orleans, LA05.2013
Skills
- Guest Satisfaction
- Bill Computation
- Food Sales and Promotion
- Guest Seating
- Dining Room Cleaning and Upkeep
Timeline
Travel Medical Assistant
Planet Healthcare
04.2023 - 06.2023
Server
1912 Lounge
10.2022 - 07.2023
Certified Medical Assistant OB/GYN
Crescent City Physicians
05.2022 - 03.2023
Pharmacy Technician
CVS Health
06.2020 - 03.2022
Pharmacy Technician
Ochsner Health System
05.2019 - 01.2020
Lead Server
Walk-Ons Bistreaux & Bar
01.2019 - 01.2020
Server/Bartender
Hilton Garden Inn Hotel
07.2017 - 01.2019
Student Worker
State of Louisiana
07.2014 - 08.2015
Usher/Ticket Taker
UNO Lakefront Arena
04.2012 - 01.2020
B.S - Kinesiology
Prairie View A & M University
Associate of Science - Business Administration
Delgado Community College
High School Diploma -
Ben Franklin High School