ALESIA CHRISTIAN
Columbus
Summary
Administrative and Customer Experience Specialist with extensive experience in improving communication and data accuracy across diverse industries. Expertise in Office 365 and database management, successfully converting complex inquiries into positive customer experiences. Strong critical thinking and communication skills applied to implement process enhancements and promote teamwork. Demonstrated success in conflict resolution and multitasking, consistently achieving high customer satisfaction and optimizing support processes.
Overview
6
6
years of professional experience
Work History
Communications Specialist
Gallagher Bassett
Columbus
12.2024 - 09.2025
- Gathered necessary information from injured workers for effective claims processing.
- Managed case files utilizing claims processing software systems to enhance efficiency.
- Documented correspondence and actions taken for each claim file accurately.
Customer Service Coordinator
Sedgwick CMS
Columbus
07.2023 - 07.2024
- Maintained detailed records of customer interactions within CRM systems.
- Verified accuracy of customer data input to ensure integrity.
- Utilized probing questions to identify issues and provide effective solutions.
- Applied basic insurance underwriting knowledge for information evaluation and analysis.
Patient Registration Representative
OhioHealth
Columbus
03.2021 - 11.2021
- Registered patients by collecting personal and insurance details.
- Facilitated appointment scheduling and verified benefits and authorizations for procedures.
- Accurately entered patient data into electronic medical record system, ensuring efficiency.
Front Desk Medical Receptionist
OhioHealth
Columbus
12.2020 - 03.2021
- Scheduled appointments using electronic health record system to enhance efficiency.
- Managed patient check-in and check-out processes to streamline operations.
- Handled phone inquiries professionally, providing accurate information about services.
Patient Support Assistant
OhioHealth
Columbus
11.2019 - 11.2020
- Promptly responded to call lights and addressed requests from patients and staff members.
- Monitored vital signs and communicated changes to healthcare team members.
- Delivered direct patient care and supported healthcare team with assistance.
Education
Certification - Cyber Security
Merit America
Remote04-2026
Associate - Liberal Arts
Mount St. Joseph University
Cincinnati, OhioSkills
- Customer service and support
- Data entry and documentation
- Problem solving
- Verbal and written communication
- Interpersonal skills
- Call center operations
- Appointment scheduling
- Inbound call management
Timeline
Communications Specialist
Gallagher Bassett
12.2024 - 09.2025
Customer Service Coordinator
Sedgwick CMS
07.2023 - 07.2024
Patient Registration Representative
OhioHealth
03.2021 - 11.2021
Front Desk Medical Receptionist
OhioHealth
12.2020 - 03.2021
Patient Support Assistant
OhioHealth
11.2019 - 11.2020
Certification - Cyber Security
Merit America
Associate - Liberal Arts
Mount St. Joseph University