Alesia Jackson
Belleville,IL
Summary
Proficient in handling customer accounts, ensuring timely payments, and resolving disputes. Strong analytical skills enabled the development of effective collection strategies, enhancing cash flow and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Paraprofessional
Cahokia Unit School District 187
Cahokia Heights, Il
11.2022 - 02.2024
- Supported teachers in classroom management and instructional activities.
- Assisted students with special needs in daily tasks and learning objectives.
- Implemented individualized education plans to enhance student development.
- Collaborated with educators to assess student progress and adapt strategies.
- Supported classroom activities by implementing lesson plans and assisting with student engagement.
- Facilitated individual and group instruction to enhance learning outcomes for diverse student needs.
- Monitored student progress and provided feedback to enhance performance.
- Maintained a safe and organized learning environment for all students.
- Participated in professional development workshops to improve educational practices.
- Supported individualized learning plans for students with diverse needs.
Loan Officer
Security Finance, Financial Services
822 South Morrison Avenue Collinsville, IL 62234
06.2012 - 05.2015
- Evaluated loan applications to ensure compliance with company policies and regulatory standards.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Analyzed financial documents to assess creditworthiness and determine loan eligibility.
- Developed strong client relationships through effective communication and personalized service.
- Examined customer loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Monitored loan repayments and followed up on delinquent accounts, minimizing non-performing assets.
- Assisted customers with completing loan applications and other paperwork.
Security Dispatcher
Saint Clair Mall
134 Saint Clair Square Fairview Heights, IL 62208
03.2010 - 08.2012
- Monitored security systems to ensure safety and compliance throughout the facility.
- Coordinated communication between security personnel and emergency services during incidents.
- Conducted regular patrols to identify potential security threats and maintain a secure environment.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Supported successful event management by coordinating security resources, access control points, and crowd control measures effectively during special events or emergencies.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Patrolled assigned areas to provide guest assistance while remaining alert for suspicious circumstances or individual.
Collections Account Representative
Credit Control
6 Ginger Creek Parkway Glen Carbon, IL 62034
10.2010 - 06.2012
- Managed customer accounts to ensure timely payments and reduce delinquency rates.
- Resolved billing inquiries and disputes to enhance customer satisfaction and retention.
- Developed and implemented collection strategies to improve cash flow efficiency.
- Analyzed account data to identify trends and recommend targeted collection approaches.
- Utilized CRM software to track account statuses and document communication history accurately.
- Collaborated on collection and dispute resolution issues.
- Worked closely with legal counsel when necessary, providing documentation support for escalated cases involving litigation or bankruptcies proceedings.
- Maintained detailed records of all collection activities, ensuring accurate documentation and reporting capabilities.
- Minimized bad debts by conducting thorough credit assessments and maintaining accurate client records.
- Negotiated payment plans with clients to improve overall collections results.
- Stayed up-to-date with industry best practices, ensuring compliance with regulatory requirements pertaining to debt collections activities.
- Communicated effectively with clients, fostering positive relationships while addressing delinquent payments professionally.
- Took payments on delinquent accounts, and made payment arrangements.
- Accepted incoming calls through the dialer system, and made outbound calls.
- Achieved monthly targets consistently by employing persuasive negotiation tactics during telephone interactions with debtors.
- Participated in cross-functional teams tasked with improving internal processes related to billing, invoicing, and collections procedures.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Education
Certificate of Technical Studies - Business Administration
Venice Lincoln Technical
Madison, ILAssociate of Arts - Paraprofessional Certification
Southwestern Illinois College
Belleville, Illinois, ILAssociate of Arts - Education
Southwestern Illinois College
Belleville, Illinois, IL01-2027
Skills
- Call center experience
- General ledger entries
- Administrative support
- Payroll processing
- Account reconciliation
- Credit and collections
- Finance
- Payment posts
- Billing problem resolution
- Customer service
- Problem-solving
- Invoice processing
- Bookkeeping
- Document scanning
Timeline
Paraprofessional
Cahokia Unit School District 187
11.2022 - 02.2024
Loan Officer
Security Finance, Financial Services
06.2012 - 05.2015
Collections Account Representative
Credit Control
10.2010 - 06.2012
Security Dispatcher
Saint Clair Mall
03.2010 - 08.2012
Certificate of Technical Studies - Business Administration
Venice Lincoln Technical
Associate of Arts - Paraprofessional Certification
Southwestern Illinois College
Associate of Arts - Education
Southwestern Illinois College