Alesia Johnson
Concord,NC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager's Assistant
Diamond Detailing
01.2023 - 06.2023
- Utilized diamond digital to create and edit correspondence, documents and materials.
- Make sure cars are ran through wash in a timely manner.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
Office Administrative Assistant
Tampa School Of Real Estate
10.2022 - 12.2022
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Sales
Ketelsen RV
07.2022 - 09.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Manager
Dominos's Pizza
04.2022 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Hairstylist
Mirage Salon & Boutique
03.2018 - 01.2022
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Recorded notes for future reference about customer preferences and services delivered.
- Developed loyal following of clients by providing high-quality services.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Cashier
Chick Fill A
11.2015 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items.
- Restocked and organized merchandise in front lanes.
Education
Certificate - Cosmetology
Rowan Cabarrus Community College
Concord, NC06.2018
High School Diploma -
Jay M Robinson High School
Concord, NC06.2017
Skills
- Call Handling
- Maintaining Clean Work Areas
- Cash Drawer Management
- Customer Relations and Communications
- Set Appointments
- Customer Loyalty
- Food Hygiene and Safety
- Hospitality and Accommodation
- Office Supplies and Inventory
- Multitasking and Time Management
Certification
Cosmetology Certificate
Additional Information
I go to church and have attended mission trip with the church. And have helped in the community with the church.
Timeline
Manager's Assistant
Diamond Detailing
01.2023 - 06.2023
Office Administrative Assistant
Tampa School Of Real Estate
10.2022 - 12.2022
Sales
Ketelsen RV
07.2022 - 09.2022
Manager
Dominos's Pizza
04.2022 - 06.2022
Hairstylist
Mirage Salon & Boutique
03.2018 - 01.2022
Cashier
Chick Fill A
11.2015 - 08.2018
Certificate - Cosmetology
Rowan Cabarrus Community College
High School Diploma -
Jay M Robinson High School
Cosmetology Certificate
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