Alesia M. Johnson
Golden Valley,Minnesota
Summary
Experienced professional in project and account management within the pharmacy benefits industry. Skilled in driving results and delivering quality outcomes for clients. Specializes in leading cross-functional teams, providing structure, communication, and support for successful client outcomes. Demonstrates excellence in training and communication to ensure best practices for operations, reporting, and client service. Delivers impactful demonstrations highlighting team accomplishments and gaining leadership support. Strong focus on team collaboration and achieving results in leading project implementations. Adept in project planning, risk management, and stakeholder communication. Adaptable to changing needs, consistently ensuring successful project outcomes. Reliable and effective in fostering productive team environments.
Overview
15
15
years of professional experience
Work History
Senior Implementation Project Manager
Optum Rx
03.2022 - Current
- Let project implementations from initiation to completion, ensuring alignment with client expectations and business objectives.
- Managed and mentored teams, fostering a collaborative and results-driven work environment.
- Developed project plans, defined deliverables, and set clear milestones to track progress effectively.
- Collaborated with stakeholders, providing regular updates and facilitating smooth communication.
- Optimized implementation processes, improving efficiency and adhering to project timelines.
- Led post-implementation reviews with internal partners to identify areas for improvement and ensure continuous improvement of project methodologies.
Implementation Project Manager
Express Scripts
07.2018 - 03.2022
- Implementation Lead for growth coalition
- Manage, train, document and monitor all projects associated with coalition
- Responsible for developing and executing project plans to achieve client implementation objectives
- Facilitate weekly calls with clients, consultants, and medical vendors during the implementation process to drive accountabilities for all parties to meet their objectives by agreed upon timelines
- Collaborate with account management team and the extended service teams to install, test, and monitor all new client programs and services through to completion and transition
- Proactively communicate with consultants on decisions or challenges to mitigate future risks to project
- Consistently share feedback with account team partners and leadership to support and enhance client relationships
Client Benefit Manager
Express Scripts
03.2015 - 07.2018
- Manage projects to implement benefit changes for existing clients ensuring achievement of contractual performance guarantees
- Facilitate benefit review prior to submitting changes to ensure new plan options are feasible and executed in the agreed upon timeframe
- Partner with designated subject matter expert on several products to ensure quality outcomes for client benefits changes
Account Manager
Express Scripts
07.2014 - 03.2015
- Assisted and advised clients on benefit changes, member issues, eligibility files and necessary service-related items to clearly identify and meet client expectations
- Communicated any possible benefit/program changes to internal service teams to initiate and coordinate necessary changes to meet client expectations and a quality outcome
- Maintained a strong relationship with clients, and communication within the Client Service Team to ensure client satisfaction and retention
Project Manager
Express Scripts
08.2013 - 07.2014
- Managed projects around Medicare Part D in support of clients and functional partners
- Collaborated cross-functionally between account teams, product partners, and clients to execute project plans, and develop internal and external communication plans to facilitate clear requirements, status, and outcomes
- Developed periodic and ad hoc reporting for projects, management reporting, and departmental scorecards, managing distribution by agreed upon timelines
Operations Analyst
Medco, UHG Division
03.2010 - 07.2013
- Assisted in creation, maintenance, and facilitation of training initiatives and documentation for Account Teams focused on benefit set up, accumulators and consumer driven health products
- Provide subject matter expertise to account teams to mitigate benefit set up, claims processing, and eligibility errors and minimize negative impact to members
- Manage the Health Reimbursement Account (HRA) benefits, to ensure correct benefit set up, receipt of employer allocations prior to benefit start date, and monitor post benefit claim adjudication for members
- Act as a liaison for Account Management, Finance, and United Account Teams to ensure accurate submission of mass adjustments in the instance of client or internal benefit set up error
Education
Master of Arts Degree - Strategic Communication Management
Concordia University
12.2022
Bachelor of Arts Degree - Communication Studies, Organizational Communication
Augsburg College
Minneapolis, MN06.2013
Skills
- Project Oversight
- Effective Implementation Coordination
- Effective Team Leadership
- Stakeholder Relationship Management
- Stakeholder communication
- Cross-functional collaboration
Training
- Created and maintained a team wiki site to document labor client requirements, improving knowledge sharing and standardizing implementation processes.
- Facilitated training for new Implementation managers on various aspects of onboarding new clients.
- Conducted account team and operations training to ensure clear understanding of critical, client processing and operations best practices and step by step procedures.
- Led account team and client partner tools and product training.
Leadership And Programming Initiatives
- Revamped satisfaction performance guarantee survey and job aid documentation for commercial client team; presented streamlined product to senior leadership for final approval.
- Coordinated the 'Walk in Someone Else’s Shoes' program to facilitate cross-company understanding on roles and collaboration.
- Created and coordinated the distribution of the monthly Account Operations Newsletter to the division to provide visibility into the team’s work and accomplishments.
- Created job aids, quick reference guides, and work instructions for various pharmacy benefit products to support internal teams and functional partners.
- Conducted one-on-one and collaborative group training for internal and external functional partners.
- Surfaced and facilitated escalated issues to Reliability Team and senior leadership to coordinate resolution, and correction.
Timeline
Senior Implementation Project Manager
Optum Rx
03.2022 - Current
Implementation Project Manager
Express Scripts
07.2018 - 03.2022
Client Benefit Manager
Express Scripts
03.2015 - 07.2018
Account Manager
Express Scripts
07.2014 - 03.2015
Project Manager
Express Scripts
08.2013 - 07.2014
Operations Analyst
Medco, UHG Division
03.2010 - 07.2013
Bachelor of Arts Degree - Communication Studies, Organizational Communication
Augsburg College
Master of Arts Degree - Strategic Communication Management
Concordia University
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