Alesia M. Johnson

Experienced professional in project and account management within the pharmacy benefits industry. Skilled in driving results and delivering quality outcomes for clients. Specializes in leading cross-functional teams, providing structure, communication, and support for successful client outcomes. Demonstrates excellence in training and communication to ensure best practices for operations, reporting, and client service. Delivers impactful demonstrations highlighting team accomplishments and gaining leadership support. Strong focus on team collaboration and achieving results in leading project implementations. Adept in project planning, risk management, and stakeholder communication. Adaptable to changing needs, consistently ensuring successful project outcomes. Reliable and effective in fostering productive team environments.

• Created and maintained a team wiki site to document labor client requirements, improving knowledge sharing and standardizing implementation processes.
• Facilitated training for new Implementation managers on various aspects of onboarding new clients.
• Conducted account team and operations training to ensure clear understanding of critical, client processing and operations best practices and step by step procedures.
• Led account team and client partner tools and product training.

• Revamped satisfaction performance guarantee survey and job aid documentation for commercial client team; presented streamlined product to senior leadership for final approval.
• Coordinated the 'Walk in Someone Else’s Shoes' program to facilitate cross-company understanding on roles and collaboration.
• Created and coordinated the distribution of the monthly Account Operations Newsletter to the division to provide visibility into the team’s work and accomplishments.
• Created job aids, quick reference guides, and work instructions for various pharmacy benefit products to support internal teams and functional partners.
• Conducted one-on-one and collaborative group training for internal and external functional partners.
• Surfaced and facilitated escalated issues to Reliability Team and senior leadership to coordinate resolution, and correction.