Alesia Parker
Stafford,VA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Order Selector
CVS Distribution Center
11.2024 - Current
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Minimized damaged items through careful handling of fragile products while selecting orders.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
Warehouse Order Selector
McLane Company
07.2022 - 08.2024
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Wrapped pallets in shrink wrap prior to loading.
- Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
Cook
Five Guys
06.2020 - 04.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Customer Service Writer
Sullivan Auto Trading
04.2014 - 07.2017
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Coordinated with sales teams to ensure seamless handoff of leads, resulting in increased conversion rates and higher customer satisfaction.
- Maintained detailed documentation regarding all client interactions as per protocol for future reference purposes.
- Nurtured long-term relationships with clients by providing personalized solutions tailored to their specific needs.
- Delivered exceptional service for customers through active listening and empathetic communication.
Education
No Degree - Criminal Justice
Strayer University
Fredericksburg, VAHigh School Diploma -
Colonial Forge High School
Stafford, VA06-2008
Skills
- Customer service
- Active listening
- Critical thinking
- Proactive approach
- Time management
- Proficient in Microsoft office products
- Interpersonal skills
- Organization
- Dependability
Timeline
Order Selector
CVS Distribution Center
11.2024 - Current
Warehouse Order Selector
McLane Company
07.2022 - 08.2024
Cook
Five Guys
06.2020 - 04.2022
Customer Service Writer
Sullivan Auto Trading
04.2014 - 07.2017
No Degree - Criminal Justice
Strayer University
High School Diploma -
Colonial Forge High School
Similar Profiles
Tiffany ColemanTiffany Coleman
Cherry Picker Operator at CVS Distribution CenterCherry Picker Operator at CVS Distribution Center
Perla Torres CruzPerla Torres Cruz
Picker at CVS Distribution CenterPicker at CVS Distribution Center
Gary CalhounGary Calhoun
Forklift Operator at CVS Distribution CenterForklift Operator at CVS Distribution Center