Alessa Rivera-Badillo
El Paso
Summary
Resourceful and trustworthy executive assistant with experience providing administrative support to a company’s Vice President in a high-demand office setting. Provided seamless, anticipatory support to executive leadership by accurately forecasting scheduling conflicts, preparing critical meeting briefs in advance, and autonomously managing shifting priorities. Well-versed in providing confidential one-on-one support during high-stress situations and handling sensitive company matters with discretion. Fluent in Microsoft 365/Teams, Google Workspace, SAP and Asana combined with a natural technical aptitude for adapting to and mastering new platforms almost immediately.
Overview
18
18
years of professional experience
Work History
Shop Owner
Self-employeed
Germany
10.2020 - 02.2026
- Managed daily shop operations, ensuring seamless customer service and inventory management.
- Developed promotional strategies to enhance product visibility and sales growth.
- Implemented inventory control systems to optimize stock levels and reduce waste.
- Analyzed market trends to adjust product offerings based on customer preferences.
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
- Enhanced customer loyalty programs to increase repeat business and community engagement.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
- Prepared annual budgets and monitored financial objectives.
- Conducted regular market research to stay current on industry trends and align product offerings with consumer preferences.
Executive Assistant to the Vice President
Lidl Us Hq
Arlington, VA
09.2016 - 04.2018
- Coordinated executive schedules (business and personal) on Outlook, ensuring efficient time management and prioritization of tasks.
- Managed travel arrangements, optimizing logistics for domestic and international trips.
- Developed comprehensive meeting agendas, capturing key discussion points and action items.
- Streamlined communication between departments, fostering collaboration and timely information exchange.
- Maintained confidential documents, adhering to company policies on data security and privacy.
- Trained junior administrative staff on office procedures, improving overall team performance and efficiency.
- Implemented process improvements for office operations, increasing productivity and reducing turnaround times.
- Facilitated smooth executive transitions by training incoming assistants on procedures, responsibilities, and software tools.
- Improved information flow between departments by serving as a liaison between the Vice President and other executives or team members.
- Demonstrated adaptability by seamlessly adjusting to shifting priorities while maintaining focus on long-term goals set forth by the Vice President.
- Boosted team morale by fostering a positive work environment through effective conflict resolution and proactive problem-solving measures.
- Served as an essential point of contact for internal and external stakeholders, ensuring timely responses to inquiries and effective communication between parties, especially the German counterpart.
- Streamlined communication for the Vice President by handling phone calls, emails, and in-person inquiries.
- Optimized use of available resources with thorough budget management for office supplies, travel expenses, and event planning costs.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes, in both English and German language.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Took notes and dictation at meetings.
- Coordinated events and worked on ad hoc projects.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Promoted from Assistant to Executive Assistant in only 6 months.
Business Administrator in Commerce
XXXLutz
Germany
09.2007 - 04.2013
- Coordinated cross-departmental communications, ensuring alignment on project goals and timelines.
- Managed inventory systems, optimizing stock levels to meet demand without excess waste.
- Analyzed business operations to identify areas for improvement, implementing solutions that increased productivity.
- Led initiatives for policy development, ensuring compliance with industry regulations and best practices.
- Assisted in the development of marketing materials for business promotion, contributing to increased brand awareness and client acquisition.
- Developed strong relationships with clients and vendors, ensuring timely communication and issue resolution.
- Fostered strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
- Developed monthly reports.
- Represented company at conferences and seminars to boost outreach.
- Directed business processes from conceptualization through end-user delivery.
- Oversaw process improvement initiatives.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Education
Foreign Language Correspondent - International Business Communication
IHK
Bayreuth, Germany12-2010
Handelsfachwirt - Trade And Commerce
Industrie- Und Handelskammer
Bayreuth, Germany10-2009
Trainer Aptitude Examination - Trade And Commerce
IHK
Bayreuth, Germany04-2009
Abitur - Science And Foreign Languages
Eichendorff Gymnasium
Bamberg, Germany05-2006
Skills
- Complex Calendar & Schedule Optimization
- Anticipatory Support & Forecasting
- Resource & ROI Optimization
- Agility & Crisis Management
- High-Stakes Discretion & Confidentiality
- Fluent in English and German
Languages
English
Full Professional
German
Native or Bilingual
Timeline
Shop Owner
Self-employeed
10.2020 - 02.2026
Executive Assistant to the Vice President
Lidl Us Hq
09.2016 - 04.2018
Business Administrator in Commerce
XXXLutz
09.2007 - 04.2013
Foreign Language Correspondent - International Business Communication
IHK
Handelsfachwirt - Trade And Commerce
Industrie- Und Handelskammer
Trainer Aptitude Examination - Trade And Commerce
IHK
Abitur - Science And Foreign Languages
Eichendorff Gymnasium