Alessandra Aguirre
San Marcos,TX
Summary
I’m a seasoned customer service professional with a strong track record of boosting customer satisfaction at La Madeleine. I’ve honed my skills in cash handling and problem-solving, which has really helped me connect with customers and improve their overall experience. My approach to professionalism and courtesy has made a noticeable difference in customer relations. I’ve consistently managed transactions accurately and built lasting relationships by leveraging both my technical skills and my ability to connect with people. I’m dedicated to supporting my team and clients, whether it’s through coordinating appointments, organizing mail, or handling messages to keep things running smoothly. I’m known for my positive attitude and knack for building strong relationships.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
La Madeleine
01.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Science - Biology
Texas State University
San Marcos, TX05.2028
High School Diploma -
Columbia High School
West Columbia, TX05.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Order Taking
- Professionalism and Courtesy
- Organizational abilities
Affiliations
- National Honors Society
- WIT
- Marching Band Section Leader
Certification
Microsoft Word, Word Expert, Powerpoint, and 365
Timeline
Cashier
La Madeleine
01.2024 - 08.2024
Bachelor of Science - Biology
Texas State University
High School Diploma -
Columbia High School
Microsoft Word, Word Expert, Powerpoint, and 365
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