Alessandra Aladzeme
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
6
6
years of professional experience
Work History
Night Auditor
Courtyard by Marriott
Doral
12.2025 - Current
- Managed front desk operations during night shifts at a leading hotel.
- Processed guest check-ins and check-outs efficiently and accurately.
- Balanced daily financial transactions and prepared nightly reports.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Front Desk Receptionist
Hilton Aventura Miami
Aventura
11.2025 - Current
- Greeted guests warmly upon arrival, ensuring a welcoming atmosphere.
- Managed phone inquiries, providing information about hotel services and amenities.
- Coordinated room bookings using Hilton's reservation system for optimal guest experience.
- Assisted guests with check-in and check-out processes efficiently and professionally.
- Handled guest complaints, resolving issues to maintain high satisfaction levels.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Monitored guest accounts, processing payments accurately during check-out procedures.
- Performed data entry into computer systems to maintain accurate records of customer information.
Front of House Supervisor
Biltmore Hotel
01.2025 - 10.2025
- Facilitated communication between kitchen staff, servers, bartenders, and hostesses during busy shifts.
- Maintained clean, welcoming environment for guests at all times.
- Handled ordering, inventory management and tracking as part of practical budget control strategies.
- Coordinated reservations and special event bookings for guests.
- Oversaw inventory management for front-of-house supplies and equipment.
- Developed standard operating procedures to improve overall efficiency.
- Enforced policies and quality standards through supervision and performance reviews.
- Trained and mentored staff on hotel policies and customer interaction techniques.
Night Auditor
Marriott International
10.2023 - 05.2025
- Created backups of digital records covering daily work and sent relevant data to accounting team.
- Processed credit card payments for guest stays and other services rendered by hotel.
- Updated reservation system with new bookings, cancellations, and modifications as needed.
- Closed out records daily, transitioning business to fresh tracking for new business days and resolving discrepancies.
- Responded to guest inquiries, complaints, and requests promptly and professionally.
Front Desk Agent
Pyramid Hotel Group
12.2022 - 12.2023
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
- Assisted guests with check-in and check-out procedures ensuring accuracy of all paperwork related to their stay.
- Responded effectively to guest inquiries regarding hotel services, amenities, directions, local attractions.
Pool Attendant
The Ritz-Carlton
08.2022 - 11.2022
- Provided assistance with setting up chairs, umbrellas and other amenities for guests as requested.
- Monitored swimmers in the pool area to ensure compliance with established rules and regulations.
- Maximized pool safety by watching swimmers for signs of distress and removing hazards.
Restaurant Manager
Señor Ceviche
01.2020 - 07.2022
- Implemented security protocols such as checking identification cards for members entering the facility.
- Cultivated positive relationships with customers through excellent hospitality services.
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.
- Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards.
- Analyzed financial data to develop strategies for increasing profits.
Education
High School -
Byron P Steele II High School
Schertz, TXSkills
- Analytical thinking
- Decision-making
- Customer service
- Customer feedback analysis
- Guest relations
- Hospitality service expertise
- Teamwork and collaboration
- Multitasking and organization
- Restaurant operations
- Strong multitasking
- Team collaboration
- Financial reporting
- Reservation systems
- Guest account management
Languages
- Spanish
- English
Timeline
Night Auditor
Courtyard by Marriott
12.2025 - Current
Front Desk Receptionist
Hilton Aventura Miami
11.2025 - Current
Front of House Supervisor
Biltmore Hotel
01.2025 - 10.2025
Night Auditor
Marriott International
10.2023 - 05.2025
Front Desk Agent
Pyramid Hotel Group
12.2022 - 12.2023
Pool Attendant
The Ritz-Carlton
08.2022 - 11.2022
Restaurant Manager
Señor Ceviche
01.2020 - 07.2022
High School -
Byron P Steele II High School