ALESSANDRA MARAZZI
Nokomis,FL
Summary
Hardworking sales professional with a solid record in achieving sales goals through exceptional customer service and needs-based selling. Proven ability to develop strong client relationships and optimize team performance. Committed to enhancing customer loyalty while driving operational efficiency in the sales environment.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Retail Sales Representative
T-Mobile
Sarasota, FL
07.2024 - 06.2026
- Sold wireless plans, devices, accessories, and services, consistently identifying upsell opportunities to enhance customer satisfaction.
- Provided exceptional customer service and guided customers toward plans, products, and solutions that best fit their individual needs.
- Engaged customers through tailored product knowledge and personalized service, fostering loyalty and repeat business.
- Built strong customer relationships through attentive customer care, needs-based selling, and product knowledge.
- Educated customers on products, features, services, and account options while ensuring a positive and professional experience.
- Utilized technology and point-of-sale systems to efficiently process transactions, manage accounts, and resolve customer issues.
- Maintained up-to-date knowledge of product features and promotions.
Manager
Liquid Property Group LLC
Sarasota, FL
01.2021 - 06.2024
- Managed client relationships to enhance customer satisfaction and loyalty.
- Created sales plans and strategies to align team objectives with revenue targets.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Communicated company directives and programs to associates, ensuring timely and accurate completion of follow-up items.
- Reviewed candidate resumes and job applications to evaluate qualifications for initial interviews.
- Entered time and attendance logs in preparation for payroll.
Assistant Manager
Sprint
Venice, FL
09.2018 - 03.2020
- Led team of Sprint employees to enhance customer service and satisfaction, ensuring positive experiences for customers and employees.
- Employed effective sales techniques to promote products and upsell inventory, contributing to overall sales growth.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Organized schedules and workflows to ensure adequate shift coverage and meet business demands.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Consignment Clerk
Compass Furniture
Venice, FL
08.2016 - 12.2017
- Streamlined processing of incoming consignment shipments for furniture and accessories, improving inventory management.
- Collaborated with team to sell high-end consignment furniture, enhancing overall store performance.
- Promoted and sold items in store, enhancing customer purchasing experience.
- Assisted customers in selecting items to buy, and provided additional information to help customers make the best decision.
- Developed key customer relationships to increase sales.
- Provided personalized service to build relationships with customers.
- Facilitated order placement and responded to customer inquiries in-person, via email, and over phone, ensuring high-quality customer service.
Education
Cosmetology -
Manatee Technical College
Bradenton, FL06-2025
High School Diploma -
Venice Highschool
Florida06-2016
Skills
- Sales techniques and upselling
- Sales coaching techniques
- Sales performance analysis
- Sales strategy development
- Customer management
- Team leadership
- Computer and technology skills
- Goal setting and achievement
Languages
English
Professional
Spanish
Professional
Timeline
Retail Sales Representative
T-Mobile
07.2024 - 06.2026
Manager
Liquid Property Group LLC
01.2021 - 06.2024
Assistant Manager
Sprint
09.2018 - 03.2020
Consignment Clerk
Compass Furniture
08.2016 - 12.2017
Cosmetology -
Manatee Technical College
High School Diploma -
Venice Highschool