Alessandra Reyes
Spring ,TX
Summary
Demonstrated a track record of providing excellent customer service,
ensuring customer satisfaction, and maintaining a professional atmosphere. Possesses
excellent communication, interpersonal, and problem-solving skills. Committed to give a good
experience to each and every customer.
Detail-oriented candidate adept in providing administrative support to executive officers and
other staff, managing correspondences, and organizing office operations. Possesses excellent
organizational, communication, and customer service skills.
Overview
2
2
years of professional experience
Work History
Secretary
Barri Financial Group
03.2024 - 05.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
Secretary
Yolanda’s
11.2021 - 01.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Bottle Server
Buena Vida Hefe Nightclub
08.2023 - 05.2024
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
- Maintained a clean and organized table area for optimal customer satisfaction.
Crew Member
Pokeworks
01.2023 - 07.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School -
Richard Milburn Academy
713 E Airtex Dr Bldg B Houston, TX 77073Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Appointment Scheduling
- File Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Secretary
Barri Financial Group
03.2024 - 05.2024
Bottle Server
Buena Vida Hefe Nightclub
08.2023 - 05.2024
Crew Member
Pokeworks
01.2023 - 07.2023
Secretary
Yolanda’s
11.2021 - 01.2023
High School -
Richard Milburn Academy