Alessandra Riggio
Clarence
Summary
Highly organized business professional with extensive experience coordinating end-to-end processes, maintaining accurate records, and managing time sensitive deliverables. Skilled in communicating with internal teams and external partners to resolve issues, prevent delays and support compliance requirements. Brings a strong attention to detail with an analytical mindset and a strong commitment to operational excellence.
Overview
11
11
years of professional experience
Work History
Store Manager
Big Sings Ice Cream
05.2014 - 10.2025
- Managed high-volume daily operations while ensuring compliance with company policies, safety standards and financial controls
- Supervised, trained, and evaluated a team of 10 employees, establishing productivity, accountability, and adherence to procedures
- Maintained accurate documentation and inventory records, supporting audits and operational reviews
- Resolved customer issues professionally, applying problem-solving skills to mitigate risk and maintain service standards
- Coordinated scheduling, workflow prioritization, and task completion to meet strict operational deadlines
Production Manager
Maui Breadfruit Company
01.2023 - 05.2025
- Developed and executed weekly production schedules to meet delivery deadlines and service-level expectations
- Directed the full lifecycle of customer orders from intake through fulfillment, ensuring timely completion and accuracy
- Served as primary liaison with vendors and external partners, resolving issues and preventing workflow delays
- Managed high-volume operations, producing and shipping 600+ units weekly while maintaining quality and compliance
- Utilized QuickBooks to generate invoices, track payments, and manage order processing workflow
Learning Lead Server
Four Seasons Hotels
05.2021 - 10.2022
- Operated in a fast-paced, high pressure environment requiring accuracy, discretion, and independent judgment
- Maintained strict confidentiality and compliance with brand standards and internal policies
- Selected as a Learning Coach due to strong organizational skills, initiative and ability to train others
- Cultivated lasting client relationships to drive repeat business and enhance guest loyalty
- Recognized with two merit-based promotions within five months of hiring for performance and reliability
Education
Bachelor of Science - Business Administration
UNIVERSITY AT BUFFALO, THE STATE UNIVERSITY OF NEW YORK
05.2020
Skills
- Proficient in Microsoft Office
- Experienced in QuickBooks software
- Proficient in Google Workspace
- POS system management
- Customer service leadership
- Employee onboarding and training
- Team leadership
- Cash flow management
- Process optimization
- Strong verbal and written communication
Timeline
Production Manager
Maui Breadfruit Company
01.2023 - 05.2025
Learning Lead Server
Four Seasons Hotels
05.2021 - 10.2022
Store Manager
Big Sings Ice Cream
05.2014 - 10.2025
Bachelor of Science - Business Administration
UNIVERSITY AT BUFFALO, THE STATE UNIVERSITY OF NEW YORK