ALESSANDRA TORRES CARREON
Santé Cocktail Lounge
Houston,TX
7
years of professional experience
Hospitality and Client Experience Professional with over 6 years of progressive experience in restaurants, bars, and upscale cocktail lounge environments. Proven ability to build client relationships, manage high-value transactions, drive sales through strategic upselling, and deliver exceptional customer experiences in fast-paced settings. Experienced in bar management, operations, team collaboration, and customer service while pursuing a Bachelor’s Degree in International Business. Bilingual in English and Spanish and recognized for professionalism, adaptability, and strong interpersonal skills.
Work History
Cocktail Waitress
4 Months- Deliver VIP-level hospitality in an upscale cocktail lounge and nightlife environment.
- Manage high-value guest tabs and large transactions with accuracy and professionalism.
- Upsell premium spirits, champagne presentations, specialty cocktails, and featured menu items.
- Build strong relationships with guests and cultivate repeat clientele.
- Collaborate with bartenders, hosts, and management to ensure seamless guest experiences.
- Thrive in a fast-paced, high-energy environment while maintaining exceptional service standards.
Manager
10 Months- Managed daily bar operations, inventory, cash handling, and service standards.
- Prepared and served craft cocktails, wine, beer, and premium spirits.
- Assisted with staff training and operational efficiency.
- Oversaw nightly reconciliation and closing procedures.
- Managed Inventory.
- Assisted with catering events.
- Managed cash handling duties.
- Placed liquor, beer, wine, and supply orders through vendor representatives and online ordering systems to maintain inventory levels.
- Built and maintained relationships with beverage distributors and sales representatives.
Bartender
1 Year 8 Months- Delivered full-service bartending in a high-volume restaurant and bar environment.
- Developed strong relationships with guests, resulting in repeat business and customer loyalty.
- Recommended cocktails, wine, beer, and food pairings based on guest preferences.
- Maintained bar cleanliness, organization, and inventory awareness.
- Assisted with opening and closing procedures, inventory organization, and bar preparation.
- Maintained cleanliness, organization, and compliance with company standards.
Server/Bartender
2 Years- Demonstrated strong multitasking skills by managing multiple tables.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Assisted with private events such as tequila dinners.
- Efficiently managed phone calls for event booking and food orders.
- Assisted guests with menu recommendations and beverage pairings.
- Supported front-of-house and bar operations during peak hours.
Server
6 Months- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Improved dining experience by providing prompt, attentive service to guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Prepared and executed drink orders using POS and ticket system, reducing guest wait times during dinner rush.
- Matched menu suggestions to guest preferences and upsold daily specials to increase average check size.
Server/Barback/Hostess
8 Months- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Assisted bartenders with drink preparation when necessary, enhancing the speed of service delivery.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted with events and caterings.
Education
- International Business
Skills
Client Relations & Customer Experience.
Sales & Upselling.
Liquor
beer
and wine knowledge.
Strong multitasking.
Customer Service.
Highly reliable.
Inventory Management.
Adaptability.
Time Management.
LANGUAGES
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cocktail Waitress
Santé Cocktail Lounge
02.2026 - CurrentRead More
Manager
Local Bar
04.2025 - 02.2026Read More
Bartender
Local Table
08.2023 - 04.2025Read More
Server/Bartender
Galiana's Tex Mex and Agave Bar
07.2021 - 07.2023Read More
Server
Ambriza
02.2020 - 08.2020Read More
Server/Barback/Hostess
Marvino's Italian Kitchen
06.2019 - 02.2020Read More
Cypress Falls High School
Read More
Online
from International Business
Read More