Alessandra Villani
Boston,MA
Summary
Resourceful Patient Services Coordinator III with 4 years of experience in healthcare settings, specializing in patient scheduling and administrative support. Proven ability to maintain patient confidentiality and optimize patient flow in high-volume environments. Demonstrated leadership in managing appointment systems and enhancing patient interactions, contributing to improved service delivery. Proficient in EMR systems, ensuring efficient patient care and compliance with healthcare regulations. Certified in Phlebotomy, studying in the surgical technician program at bhcc.
Overview
5
5
years of professional experience
1
1
Certification
1
1
Clinical externship
Work History
Patient Service Coordinator III
Mass General Brigham Hospital: Emergency Imaging
01.2018 - 11.2021
- Ensured strict adherence to HIPAA guidelines to maintain patient privacy and confidentiality.
- Optimized operational efficiency while managing multiple tasks in a high-volume environment.
- Facilitated scheduling of same-day walk-in and future appointments for patients.
- Demonstrated strong work commitment by establishing and upholding high performance standards.
BDC Manager
Kelly Nissan of Lynnfield
02.2022 - 12.2022
- Managed follow-up processes for all internet leads to ensure completion of sales.
- Managed daily operations of BDC department, including phone calls, emails, and texts.
- Oversaw management of internet inquiries via dealership website and various online channels.
- Facilitated scheduling of customer appointments for sales department.
Education
Surgical Technician Program
Bunker Hill Community College
Charlestown, MA2028
Certification - Phlebotomy
North Shore Community College
Danvers, MA05.2017
High School Diploma - undefined
East Boston High School
Boston, MA05.2015
Skills
- Implemented robust organizational systems to enhance workflow efficiency
- Facilitated patient registration processes to streamline intake procedures Assisted patients in completing necessary documentation for efficient service delivery Supported administrative staff in maintaining accurate patient records
- Coordinated appointment scheduling to optimize team availability Assisted in managing calendars to facilitate timely meetings Supported communication between stakeholders to confirm appointments
- Ensured strict adherence to patient confidentiality protocols and regulations
Certification
Phlebotomy Technician Program National Healthcare Association CPT BLS Provider American Heart Association
Timeline
BDC Manager
Kelly Nissan of Lynnfield
02.2022 - 12.2022
Patient Service Coordinator III
Mass General Brigham Hospital: Emergency Imaging
01.2018 - 11.2021
Certification - Phlebotomy
North Shore Community College
High School Diploma - undefined
East Boston High School
Surgical Technician Program
Bunker Hill Community College