Tanya Ramos
Orlando,FL
Summary
To maintain a career using my skills of organization, attention to detail, and multitasking, where I can excel and continue to grow.
Hospitality professional with commitment to delivering outstanding guest services. Proven track record in managing guest interactions and resolving issues promptly. Collaborative team player with focus on achieving high standards and adapting to dynamic situations. Skilled in communication, conflict resolution, and maintaining positive guest experience.
Overview
12
12
years of professional experience
Work History
Unit Secretary
Adventhealth East
04.2014 - Current
- Answer multiple phone lines, triage and direct incoming calls
- Transcribe physician orders into electronic system
- Call consults, communicate with local physicians offices
- Coordinate patient placement and transportation within hospital and between facilities and unit flow
- Inventory unit supplies and place orders
- Managed medical records, maintaining accuracy and confidentiality in compliance with regulations.
Guest Greeter Fantasmic
Hollywood Studios
01.2024 - 10.2025
- Welcomed guests upon arrival, ensuring a friendly and engaging atmosphere.
- Assisted guests with seating arrangements. Provided directions to designated areas. Supported individuals with disabilities by accommodating needs.
- Streamlined reservation acceptance processes for dinner packages.
- Designed and executed memorable experiences that consistently impressed guests.
Education
Associate of Science - General Studies
Anthem
Orlando08-2016
Skills
Managed incoming call reception to ensure efficient communication and customer service
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Implemented robust organizational systems to enhance workflow efficiency
Managed incoming calls, providing accurate information and directing inquiries to appropriate departments Assisted in maintaining a professional and welcoming reception area Supported administrative tasks, ensuring smooth daily operations
Implemented conflict resolution techniques to foster a collaborative work environment
Assisted in organizing and maintaining document systems for easy access Supported teams in tracking project documentation and updates Helped ensure compliance with document management protocols
Assisted in training sessions to enhance team skills Supported coaching initiatives to improve employee performance Facilitated workshops to promote knowledge sharing
Languages
Spanish
Full Professional
French
Limited Working
Timeline
Guest Greeter Fantasmic
Hollywood Studios
01.2024 - 10.2025
Unit Secretary
Adventhealth East
04.2014 - Current
Associate of Science - General Studies
Anthem