ALESSANDRA WUN
Myrtle Beach,SC
Summary
Dynamic and dependable professional committed to delivering high energy and enthusiasm in the workplace. Recognized as a collaborative manager and team player with a strong track record in providing exceptional customer service and effectively resolving conflicts. Quick to adapt and eager to tackle new challenges, consistently striving for excellence in all endeavors. Passionate about contributing positively to team success and enhancing overall customer experiences.
Overview
1
1
Language
14
14
years of professional experience
Work History
Event Manager
Imagine Dance Challenge- DanceOne
Edgewater, MD
01.2021 - Current
- Orchestrated event logistics for large-scale competitions to ensure seamless operations.
- Facilitated a full weekend dance competition event, engaging with staff, clients, and children of various age ranges to deliver an exceptional experience.
- Created and maintained detailed event timelines, facilitating coordination between organizational aims and participant expectations throughout the event.
- Cultivated strong client relationships throughout all event phases. Partnered with clients to ensure their requirements were met. Guided clients in navigating event processes.
- Directed logistics management for multi-day events, ensuring seamless accommodations, transportation, and scheduling.
- Ensured smooth transitions between program elements at live events through effective stage management techniques.
- Utilized social media platforms to engage potential attendees and promote upcoming events effectively.
- Coordinated efforts of a diverse team of staff, fostering teamwork to elevate event execution quality.
Dance Teacher/Choreographer
D.J's Dynamite Dance Co
Manchester, MD
08.2012 - Current
- Taught diverse groups of students, emphasizing specific styles and routines to enhance their skills
- Planned and directed group, duet, and individual dance performances, ensuring high-quality presentations
- Instructed technique classes for dance studio as well as assisted dance intensives with leading guest choreographers
- Choreographed competitive solo and group routines, fostering creativity and performance readiness
- Provided one-on-one instruction to students by appointment
Dance Captain
Norwegian Cruise Line
Tampa, FL
08.2022 - 01.2026
- Executed complex dance routines for live performances onboard.
- Trained and mentored cast members to enhance performance quality and teamwork.
- Coordinated rehearsal schedules and understudies, ensuring efficient use of time and resources.
- Evaluated performances, providing constructive feedback to improve overall show quality.
- Led pre-show warm-ups, fostering a positive environment for performers before each performance.
- Provided constructive feedback to dancers, enabling them to improve their technique and stage presence.
Merchant Solution Specialist
PayPal
Philadelphia, PA
11.2021 - 05.2022
- Developed and implemented merchant onboarding processes to enhance user experience and streamline operations.
- Analyzed transaction data to identify trends, optimizing payment solutions for merchant partners.
- Collaborated with cross-functional teams to learn new features, improving merchant engagement and satisfaction.
- Led initiatives to enhance merchant support systems, resulting in increased resolution efficiency and customer satisfaction.
- Handled incoming calls and chats from merchants who need payment help or want to add new features.
Sales, Tabulator, and Backstage Manager
Imagine Dance
Edgewater, MD
01.2018 - 01.2021
- Implemented up-selling strategies to increase sales of clothing, novelty, and gift items
- Organized merch booth to enhance visual appeal, engage customers, and promote merchandise effectively
- Managed backstage area by communicating and coordinating with emcee and dancers
- Calculated judges' scores to match with correct award. Making and giving out special awards on stage
- Established strong working relationships with all departments involved in the production process, fostering teamwork and collaboration.
Assistant Manager and Barista
Java Vault Cafe
Manchester
03.2014 - 03.2016
- Greeted customers upon entry, provided answers to inquiries
- Taking orders while paying attention to details and preparing drinks to customers' specifications
- Managed multitasking between drive-thru window and walk-up counter to maintain service flow
- Resolved customer issues promptly, ensuring satisfaction and repeat business
- Performed opening and closing store procedures, including counting cash, opening and closing cash registers and creating staff assignments
Education
Bachelor of Fine Arts - Dance Major And Business Minor
The University of The Arts
Philadelphia, PA05.2020
High School Diploma - undefined
Baltimore School For The Arts
Baltimore, MD06.2016
Skills
- On-site execution
- Social media management
- Leadership skills
- Proficient in customer relations
- Guest relations
- Multitasking efficiency
- Client engagement
- Organized and efficient
- Creative and critical thinking
- Personable and dedicated
Accomplishments
- Graduated Magna Cum Laude
- Deans list every semester
- Won multiple choreography awards
Languages
English
Native or Bilingual
Timeline
Dance Captain
Norwegian Cruise Line
08.2022 - 01.2026
Merchant Solution Specialist
PayPal
11.2021 - 05.2022
Event Manager
Imagine Dance Challenge- DanceOne
01.2021 - Current
Sales, Tabulator, and Backstage Manager
Imagine Dance
01.2018 - 01.2021
Assistant Manager and Barista
Java Vault Cafe
03.2014 - 03.2016
Dance Teacher/Choreographer
D.J's Dynamite Dance Co
08.2012 - Current
High School Diploma - undefined
Baltimore School For The Arts
Bachelor of Fine Arts - Dance Major And Business Minor
The University of The Arts