Alessandro Forgia
Media,PA
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Ready to pursue new professional challenges and career advancement with growing company.
Overview
28
28
years of professional experience
Work History
Restaurant Manager
Exit 13
Bryn Mawr, PA
03.2023 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Head Server
Antica Italian Restaurant And Wine Bar
Chadds Ford, PA
09.2020 - 03.2023
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales per customer by listening actively and recommending relevant menu items.
Head Server
Trattoria Giuseppe
Edgemont , PA
07.2012 - 06.2020
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Sales Manager
Borzelli & C.
Rome, Italy, Rome
01.1996 - 01.2012
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Engaged with customers to effectively build rapport and lasting relationships.
- Completed orders and organized product deliveries to meet customer timetables.
- Solved customer challenges by offering relevant products and services.
- Maintained records related to sales, returns and inventory availability.
- Increased sales by offering advice on purchases and promoting additional products.
Skills
- Customer Service
- Sales
- Product and Service Promotion
- Relationship Building
- Problem Solving
Languages
Italian
Spanish
Professional Working
Timeline
Restaurant Manager
Exit 13
03.2023 - Current
Head Server
Antica Italian Restaurant And Wine Bar
09.2020 - 03.2023
Head Server
Trattoria Giuseppe
07.2012 - 06.2020
Sales Manager
Borzelli & C.
01.1996 - 01.2012