Alessandro Marculino
Orlando
Summary
Dynamic hotel professional with extensive experience at Rosen, excelling in customer service and security management. Proven ability to enhance guest satisfaction through effective communication and problem resolution. Skilled in hotel management software and team collaboration, ensuring smooth operations and a secure environment. Committed to training staff for optimal performance and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Clerk, Securaty and Houseman
Rosen, Redence Inn, Springhill Suites
01.2015 - 03.2025
- Hotel front desk. trained in software visual one.
- Managed guest check-in and check-out procedures, ensuring smooth operations and positive experiences.
- Resolved guest inquiries and complaints promptly, enhancing customer satisfaction.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Trained and mentored new front desk staff on operational procedures and customer service excellence.
- Security officer, licensed security.
- Monitoreses to ensure safety and security of personnel and property.
- Responded promptly to alarms and incidents, coordinating with local law enforcement as needed.
- Implemented access control measures to restrict unauthorized entry and enhance facility security.
- Conducted regular patrols to identify potential security risks and maintain a secure environment.
- Houseman
- Maintained cleanliness and organization of public areas, ensuring guest satisfaction and safety.
- Collaborated with housekeeping staff to support efficient room turnover processes.
- Assisted in inventory management, ensuring adequate supply levels for housekeeping operations.
- Responded promptly to guest requests, enhancing overall service experience.
- Trained new staff on operational procedures and safety protocols for optimal performance.
Education
Human Behavior
Universal Hospita
Newark, NJ01-2015
Skills
- Customer service
- Payment handling
- Welcoming guests
- Multi-line phone systems
- Greeting guests
- Teamwork orientation
Accomplishments
- Collaborated with team of 4 in the development of floating maneger.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed Security Officer
- Sales
Languages
Spanish
Full Professional
English
Full Professional
French
Limited Working
Timeline
Hotel Front Desk Clerk, Securaty and Houseman
Rosen, Redence Inn, Springhill Suites
01.2015 - 03.2025
Human Behavior
Universal Hospita
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